Telecommunications Specialist

Job Summary:

The post holder will work within the Unified Communications section of the Network and Voice Team, delivering 3rd and 2nd Line support and technical advancements to clinicians, directly impacting patient care within a department at the forefront of IT innovation within the NHS.

Key Responsibilities:

• Provide 2nd Line Unified Communications support within an IT Infrastructure utilizing Cisco and Microsoft Technologies.
• Be responsible for setting up and maintaining UCCX scripts, documents, and users within the Trust by meeting with service users to ascertain and interpret requirements.
• Act as a specialist in the VoIP telecoms field, documenting, setting up, and delivering complex telephony set-ups for GP/BFT telecoms service users.
• Experience operating in a virtual desktop environment with virtualized applications.
• Provide first-time fixes and resolutions to simple ICT-related incidents and requests via telephone and face-to-face.

Requirements:

• Significant experience of resolving faults on telephone systems and cabling, along with experience of working in an IT customer support environment and providing a high level of customer service.
• Proficiency in Cisco Unity, UCCX, Cisco IM & Presence (Jabber), and Cisco Video Conferencing (Webex).
• Windows 10 – For troubleshooting softphones, etc., laptop, and tablet experience.
• Be prepared to travel within the Trust geographical area as required by the role.
• Cisco CCNA Voice desirable.
• Project Management qualification (Prince 2) or equivalent experience is desirable.
• ITIL accreditation at Foundation level (or Higher) certification desirable.

Benefits:

• Weekly pay to give you access to your wages more quickly.
• First choice of shifts/placements at the Trust of your choice over agencies.
• Our team is always happy to help - access our support line any time.
• Working options to suit your lifestyle – being on the bank gives you the flexibility to work the shifts you want or choose fixed-term placements.
• Training and development opportunities via the Trust and NHSP's own academy.