Process Improvement Specialist

1 week ago

Leeds, Leeds, United Kingdom Jet2 Full time
{"title": "Process Improvement Coordinator", "description": "Drive Continuous Improvement

As a Process Improvement Coordinator at Jet2, you will play a key role in enhancing our Product department processes and administration. Your expertise will help us streamline our operations, improve efficiency, and deliver exceptional customer experiences.

Key Responsibilities:
  • Support the successful delivery of product-led projects, prioritizing tasks from planning stages to go live and monitoring ongoing success.
  • Collaborate with colleagues across the wider business, including IT development and Jet2Digital teams, to drive project success.
  • Identify opportunities for change and continuous improvement to Product department processes and train these changes out to the team.
  • Work closely with the Team Leader - Product Processes & Administration to ensure all processes and procedure guides are kept fully updated.
  • Support the IT development process within Product by identifying development requirements, gathering value and benefit data, engaging with key business areas, and liaising with Jet2Digital to raise and progress developments.
Requirements:
  • Experience in process improvement and/or identifying and delivering improvement initiatives.
  • Ability to be decisive, analytical, and think critically.
  • Highly accurate and excellent attention to detail.
  • Excellent organizational skills and the ability to manage multiple projects at a time, re-prioritizing workload based on business needs.
  • Good verbal and written communication skills with experience in dealing with a wide variety of different business areas and colleagues.
  • Comfortable working across several business systems.
  • Experience working in a Microsoft Office environment and associated packages.
  • Confidently able to work off own initiative.

At Jet2, we're committed to delivering an amazing journey for our customers. We're looking for talented individuals who share our passion for excellence and are eager to contribute to our success. If you're a motivated and detail-oriented professional with a passion for process improvement, we'd love to hear from you"}

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