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Network Operations Expert
2 months ago
Job Title: Network Support Specialist
Company: Ballantyne Technology Limited
Job Type: Full-time
Location: Remote (with occasional on-site visits)
About the Role:
We are seeking a highly skilled Network Support Specialist to join our team. As a Network Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting network issues, and resolving them promptly.
Key Responsibilities:
- Provide Technical Support: Offer expert assistance to end-users and clients, troubleshooting network issues, and resolving them promptly.
- Customer Service Excellence: Maintain a high level of customer service for all support queries, adhering strictly to service management principles.
- Certification and Development: Actively participate in Juniper's certification path and Champion Program to enhance skills and knowledge.
- Network Monitoring and Troubleshooting: Continuously monitor network performance and swiftly address issues to ensure optimal reliability and efficiency.
- Security Monitoring: Analyze and prioritize security alerts, performing initial steps of SOC playbooks with guidance from the Security team.
- Network Upgrades: Participate in network upgrades and migrations, ensuring minimal disruption to services.
- Problem Ownership: Take full responsibility for user problems, proactively working to resolve issues.
- Documentation: Thoroughly document network configurations, changes, and troubleshooting steps for future reference.
- Continuous Learning: Stay updated on the latest networking technologies, certifications, and industry best practices.
- Onsite Engineer Management: Direct and manage onsite engineers to effectively resolve reported customer issues.
- Vendor Liaison: Coordinate with upstream vendors as needed to resolve vendor-related issues.
- SLA Monitoring: Track progress against customer SLAs to ensure service levels are consistently met.
- On-call Availability: Be willing to participate in an on-call rota, including weekends and bank holidays, to ensure continuous support.
Requirements:
- CCNA, JNCIA-Junos, CompTIA Network+ or equivalent.
- Good understanding of common networking protocols/technologies such as Ethernet, TCP/IP, OSPF, IPSEC, DNS, DHCP, and Wi-Fi.
- Experience with network monitoring and diagnostic tools.
- Hands-on experience with network troubleshooting and configuration.
Desirable Qualifications:
- 12 to 18 months networking experience with relevant professional qualifications of CCNA, JNCIA-Junos, CompTIA Network+ or equivalent.
- Experience of using ticketing systems or call logging software.
- Knowledge of cybersecurity principles and practices.
About Us:
Ballantyne Technology Limited is a leading provider of network support services. We are committed to delivering high-quality services to our clients and are seeking a talented Network Support Specialist to join our team.
What We Offer:
We offer a competitive salary, a profit-share scheme, and opportunities for professional development and growth.
How to Apply:
If you are a motivated and experienced Network Support Specialist looking for a new challenge, please submit your application.
