Customer Relations Advisor

4 weeks ago

Worthing, West Sussex, United Kingdom Bluecrest Wellness Full time
About Bluecrest Wellness

Bluecrest Wellness is a leading provider of health assessments to corporate and consumer sectors. Our mission is to empower individuals to take control of their health risks, enabling them to live healthier, happier, and more productive lives.

Job Title: Customer Relations Advisor

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Advisor. As a key member of our sales and service team, you will be responsible for managing incoming enquiries from our valued existing and prospective customers.

Key Responsibilities:
  • Engage with customers to understand their needs and provide expert advice to meet their requirements.
  • Manage incoming enquiries and resolve customer queries in a timely and professional manner.
  • Work collaboratively with our sales and service teams to ensure seamless customer experiences.
  • Meet or exceed sales targets and KPIs, while maintaining high levels of customer satisfaction.
What We Offer:
  • Competitive salary of £23,144.55 per year (pro rata for part-time hours).
  • Uncapped commission and bonus structure.
  • Matched company pension (up to 5% or up to capped amount).
  • Four free Health Assessments per year, which can be used by yourself, family, or friends, plus a further 50% off any additional tests for employees after probation.
  • Life Insurance.
  • Access to a GP for 12 months following your own health assessment.
  • 23 days annual leave – rising to 25 days after 1 year's service, and rising 1 day for every year up to 28 days, plus bank holidays (pro rata for part-time employees).
  • Company sick pay scheme after probation.
  • Employee referral bonus scheme (up to £1,000).
  • Yearly allowance of £130 to use to make working from home more comfortable.
  • A comprehensive Employee Assistance Programme, which provides access for you and any dependants to counselling services, as well as gym membership discounts and other rewards.
  • Enhanced family leave after a qualifying period.
  • All equipment, such as laptop and headset, provided by the business.
  • Cycle to Work Scheme.
  • Employee Charity Sponsorship Scheme.
  • Discounted Gym Membership.
Requirements:
  • Previous experience in inbound telephone sales or service.
  • Ability to work in a fast-paced environment.
  • Excellent verbal communication skills, with the ability to engage and build rapport.
  • Strong persuasive and negotiation skills to confidently sell products.
  • High level of self-motivation to work independently and achieve/exceed KPIs.
  • Great attention to detail.
  • Positive attitude and willingness to learn, with an appetite to strive for excellence.
  • Ability to work within a hybrid role with around an 80/20 split between home and our head office.
Next Steps:

If you think you've got the skills and passion to succeed in this role, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss the next steps.

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