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Cloud Solutions Architect

2 months ago

London, Greater London, United Kingdom Amazon Full time
Job Summary

Amazon is seeking a highly skilled Cloud Solutions Architect to join our team as a Technical Account Manager. As a trusted advisor and cloud operations architect, you will work closely with our Enterprise Support customers to help them gain the most value from cloud technology.

Key Responsibilities
  • Build solutions and provide technical guidance to customers, advocating for their needs and goals.
  • Ensure AWS environments remain operationally healthy, reducing cost and complexity while driving customer adoption and use of AWS services.
  • Develop trusting relationships with customers, understanding their business needs and technical challenges.
  • Drive technical discussions regarding incidents, trade-offs, and risk management, using your technical acumen and customer obsession.
  • Consult with a range of partners, from developers to C-suite executives, to provide expert advice and guidance.
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to deliver exceptional customer experiences.
  • Proactively identify opportunities for customers to gain additional value from AWS, with a bias for action and a focus on customer success.
  • Provide detailed reviews of service disruptions, monthly and quarterly metrics, and detailed pre-launch planning to ensure seamless customer experiences.
  • Solve a variety of problems across different customers as they migrate their workloads to the cloud, using your expertise and knowledge of cloud technologies.
  • Uplift customer capabilities by running workshops, immersion days, and other training programs to help them get the most out of AWS.
Requirements
  • Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect.
  • Internal enterprise or external customer-facing experience, with the ability to clearly articulate to small and large audiences.
  • Ability to juggle tasks and projects in a fast-paced environment, with a focus on delivering high-quality results.
Preferred Qualifications
  • Professional experience with cloud offerings such as AWS, Azure, or Google Cloud Platform.
  • Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, or PHP.
  • Previous experience as a Software Engineer, Developer, or DevOps Engineer.
  • Understanding of DevOps practices and tools, including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, or Chef.
  • Russian or Ukrainian language skills.
About Amazon

Amazon is an equal opportunities employer, committed to diversity and inclusion in the workplace.