Air Freight Operations Coordinator

2 months ago


Feltham, Greater London, United Kingdom Maersk Full time

Job Overview

Client Engagement: Serve as the main liaison for clients, advocating for their needs within the organization; Cultivate robust relationships with clients to understand their operational requirements, service expectations, and objectives. Customer Satisfaction: Take ownership of the client experience, aiming to deliver exceptional service quality. Operational Execution: Guarantee seamless management of the complete shipment process by collaborating closely with clients and internal teams. Compliance Adherence: Follow established procedures in accordance with agreed execution standards and client-specific operational guidelines while monitoring relevant performance indicators. Business Development: Recognize and pursue opportunities for upselling; Enhance value through the operational network.

Candidate Profile:

Experience in airfreight export operations, with familiarity in air import processes being advantageous. Tenacious and results-driven. Strong collaboration and influencing skills. Proficient in problem-solving. Effective communication skills. Knowledge of operational systems. Customer-focused mindset. Comprehensive understanding of end-to-end air processes. Interpersonal effectiveness. Proficient in written and spoken English.

Benefits Offered:

25 days of annual leave with the option to buy or sell up to 5 days. Annual bonus and pension plan. Family-oriented benefits and discounts through our partner program. Access to an Employee Assistance Program providing mental and financial health resources. For qualifying positions, short-term incentives are available to acknowledge and reward outstanding performance. While the position is listed as full-time, we are open to discussing flexible working arrangements.

Maersk is dedicated to fostering a diverse and inclusive work environment, welcoming various perspectives and approaches. We are an equal opportunity employer and encourage applications from all individuals, regardless of race, color, gender, age, religion, national origin, sexual orientation, disability, or any other characteristic protected by law. We are also committed to accommodating applicants with special needs throughout the hiring process.


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