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Client Relationship Executive

3 months ago

Exeter, United Kingdom Sarah West Recruitment Ltd Full time

Role Overview: We are seeking a dedicated individual with a technical background and exceptional attention to detail to take on the pivotal role of Client Relationship Executive. This position is integral to managing client interactions and ensuring the seamless delivery of complex orders.

Company Background: Our organization specializes in providing innovative products and services tailored for the entertainment and events sectors. We pride ourselves on our ability to meet stringent timelines while maintaining a high level of accuracy in product manufacturing and supply.

Key Responsibilities:

  • Serve as the primary point of contact for clients, facilitating effective communication and understanding of their needs.
  • Manage the quoting and ordering process, ensuring that all client requirements are met efficiently.
  • Champion client interests internally, collaborating with engineering and project teams to guarantee timely delivery.
  • Conduct client demonstrations of our product range, either at our headquarters or on-site.
  • Participate in production and project meetings to provide insights and updates on client orders.
  • Resolve any issues that may arise during the order process, maintaining a focus on client satisfaction.
  • Engage in industry tradeshows and events to represent the company and its offerings.

Ideal Candidate: The successful candidate will possess strong problem-solving skills, the ability to manage multiple projects simultaneously, and a clear-headed approach under pressure. Experience in a technical product environment is essential, as is the capability to handle challenging conversations with high-value clients. This role is well-suited for individuals with backgrounds in project management, account management, sales, or coordination.

If you are passionate about client relations and thrive in a dynamic environment, we encourage you to explore this opportunity further.