Senior Emergency Response Manager

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom British Red Cross Full time
About The Role

We are seeking a highly motivated and well-organised individual to join our team as a Senior Emergency Response Officer. As a key member of our team, you will be responsible for managing the day-to-day delivery of our service across multiple teams of volunteers, covering a broad geographical area.

Key Responsibilities
  • Manage the delivery of our service across multiple teams of volunteers, ensuring high-quality service delivery and achieving local and organisational targets.
  • Listen to volunteer and service user feedback, making improvements to our ways of working and collaborating with external partners to grow and develop our offer.
  • Inspire and empower teams to perform to a high standard, achieving local and organisational team targets.
  • Respond to emergency situations, including domestic fires, major incidents, and humanitarian crises, such as flooding, wildfires, or power outages.
Requirements
  • Experience of maintaining effective working relationships internally, ideally working with volunteers.
  • Experience of maintaining and developing external relationships with partners and stakeholders.
  • Experience in delivering on wider organisational priorities alongside day-to-day tasks, or generally in project management.
  • Experience of creating and monitoring budgets and data.
  • Strong IT proficiency and attention to detail.
  • Ability to contribute to the development of operating plans.
  • Excellent communication skills at a variety of levels.
  • Understanding of how to improve service quality for the benefit of users and to develop services in line with needs.
  • Able to respond to emergency situations, with hour-on-call duties as required.
What We Offer
  • Holidays – You'll get days annual leave (including bank holidays) and the option to buy additional days leave.
  • Pension scheme – We offer up to % contributory pension.
  • Flexible working – We will do what we can to make sure you work in a way that suits you.
  • Learning & Development Opportunities – We are one of the UK's largest charities and have a wide range of career opportunities.
  • Discounts – You'll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
  • Wellbeing Support – Staff wellbeing is always a priority. You'll have access to mental health and wellbeing support.
  • Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
  • CycleWork – The cycle to work scheme enables you to lease a bicycle.
  • Season ticket loan – We offer an interest-free loan to buy a season ticket for travel between home and work.

We pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

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