Claims Resolution Specialist
2 weeks ago
This is an exceptional opportunity for a skilled individual with a strong background in customer service to make a meaningful impact on people's lives and deliver exceptional service to our diverse clientele within the Commercial Division.
As a Commercial Claims Handler, you will play a pivotal role in managing direct cases, collaborating closely with commercial adjusters, and making well-informed decisions for each claim. You will also support your colleagues by exchanging insights, gathering evidence, and liaising with external parties to ensure comprehensive case documentation from initiation to resolution or repudiation.
Key qualifications and traits we're looking for include:
- Prior experience in handling household and commercial property damage insurance claims is advantageous.
- Exceptional communication skills, with a focus on attentive listening and responsive action.
- Ability to thrive in a team-oriented, fast-paced environment while adhering to service level agreements.
- Capacity to work independently and assist adjusters in resolving caseloads efficiently.
- Skill in cultivating and maintaining positive relationships with customers to ensure satisfaction throughout the claims process.
- Demonstrated understanding and empathy when dealing with sensitive situations.
- Strong organisational skills, enabling effective prioritisation of daily tasks.
- Proficiency in keyboard and IT operations.
In return, you will receive:
- Competitive salary commensurate with your skills, experience, and qualifications.
- Opportunities for flexible working arrangements, including office and/or remote work.
- Comprehensive healthcare coverage.
- Participation in a Self Invested Personal Pension Scheme.
- Generous holiday allowance, including bank holidays.
- Discounts on various products and services.
- Employee assistance program for overall well-being.
- Life assurance and Group Income Protection.
- Additional voluntary benefits such as dental cover, cycle to work scheme, season ticket loan, and digital GP apps for well-being.
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Nationwide, United Kingdom Rotate Recruitment Ltd Full time{"title": "Commercial Claims Handler", "description": "Unlock Your Potential in Claims ResolutionAt Rotate Recruitment Ltd, we're seeking a skilled Claims Resolution Specialist to join our Commercial Division. This exciting opportunity presents a chance to make a meaningful impact on people's lives and deliver exceptional service to our diverse clientele.As...
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Nationwide, United Kingdom Rotate Recruitment Ltd Full time{"title": "Commercial Claims Handler", "description": "Unlock Your Potential in Claims ResolutionAt Rotate Recruitment Ltd, we're seeking a skilled Claims Resolution Specialist to join our Commercial Division. This exciting opportunity presents a chance to make a meaningful impact on people's lives and deliver exceptional service to our diverse clientele.As...
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