Electrical Field Service Technician

1 month ago

Hounslow, Greater London, United Kingdom Morson Talent Full time
Job Title: Electronic Field Service Engineer

We are seeking a skilled and motivated Field Service Engineer to join our dynamic team at Morson Technical Services. As a Field Service Engineer, you will be responsible for delivering exceptional service to our customers in a security-focused environment.

Key Responsibilities:
  • Perform repairs, component replacements, and troubleshoot malfunctions to restore product functionality.
  • Comfortable undertaking hardware installation, including electrical connectivity - copper & fibre.
  • Provide excellent customer support, offering technical assistance and resolving infrastructure power system faults in a timely and professional manner in line with defined SLAs.
  • Maintain accurate service records, documentation, and reports.
  • Collaborate with cross-functional teams to improve product quality, reliability, and customer satisfaction.
  • Work in an outdoor environment in all weathers, following safe working processes and procedures.
  • Work in an on-call shift pattern in rotation with the team within your region.
Requirements:
  • Proven experience in a Field Service environment.
  • Ability to read & follow detailed technical documentation encompassing ICT/ Electrical/ Mechanical systems to assist in isolating and rectifying faults to root cause component/assembly.
  • Strong electronic repair trouble shooting and problem-solving methodology.
  • Good Knowledge of electrical and infrastructure systems.
  • Ability to work independently and travel to customer sites.
  • A thorough understanding of all H&S aspects & procedures – RAMS etc.
  • Exceptional customer service and interpersonal skills.
  • Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Cisco, Fibre knowledge, Imagery Systems/Cameras and. Knowledge of Traffic Management Systems an advantage but not essential.
  • Strong verbal and written communication skills.
  • Valid driver's licence.
  • Ability to work at height and pass medical.
What We Offer:
  • Starting Salary of £35,190 per annum, rising to £36,742.50 per annum (on completion of full training and probation) + paid overtime is available (Overtime paid on all hours worked over 37 per week).
  • Company Van and Fuel Card.
  • Holiday 33 days per year inclusive of Bank Holidays.
  • Pension Scheme.
  • Annual Bonus Scheme.

This role will require Security Clearance due to the nature of the end client.

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