Current jobs related to Senior Client Services Manager - Hemel Hempstead, Hertfordshire - NEC Software Solutions
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Senior Client Services Manager
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Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob Title: Senior Client Services ManagerWe are seeking a highly skilled and experienced Senior Client Services Manager to join our team at NEC Software Solutions. As a Senior Client Services Manager, you will be responsible for delivering exceptional client service and ensuring that our customers receive the highest level of support and satisfaction.Key...
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Senior Client Services Manager
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob Title: Senior Client Services ManagerWe are seeking a highly skilled and experienced Senior Client Services Manager to join our team at NEC Software Solutions. As a Senior Client Services Manager, you will be responsible for delivering exceptional client service and ensuring that our customers receive the highest level of support and satisfaction.Key...
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Senior Client Services Manager
1 month ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob Title: Senior Client Services ManagerWe are seeking a highly skilled Senior Client Services Manager to join our team at NEC Software Solutions. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Service...
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Senior Client Services Manager
1 month ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob Title: Senior Client Services ManagerWe are seeking a highly skilled Senior Client Services Manager to join our team at NEC Software Solutions. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Service...
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Senior Client Services Manager
1 month ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob Title: Senior Client Services ManagerWe are seeking a highly skilled Senior Client Services Manager to join our team at NEC Software Solutions. As a key member of our service delivery team, you will be responsible for ensuring the seamless delivery of our operational services to customers.Key Responsibilities:Accountable for the delivery of our...
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Senior Client Services Manager
4 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob Title: Senior Client Services ManagerWe are seeking a highly skilled Senior Client Services Manager to join our team at NEC Software Solutions. As a key member of our service delivery team, you will be responsible for ensuring the seamless delivery of our operational services to customers.Key Responsibilities:Accountable for the delivery of our...
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Senior Client Services Manager
4 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob Title: Senior Client Services ManagerWe are seeking a highly skilled Senior Client Services Manager to join our team at NEC Software Solutions. As a key member of our service delivery team, you will be responsible for ensuring the seamless delivery of our operational services to customers.Key Responsibilities:Accountable for the delivery of our...
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Senior Client Services Manager
1 month ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob Title: Senior Client Services ManagerWe are seeking a highly skilled Senior Client Services Manager to join our team at NEC Software Solutions. As a key member of our service delivery team, you will be responsible for ensuring the seamless delivery of our operational services to customers.Key Responsibilities:Accountable for the delivery of our...
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Senior Client Services Manager
1 week ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob DescriptionAt NEC Software Solutions, we are seeking a highly skilled Senior Client Services Manager to join our team. As a key member of our organization, you will be responsible for overseeing the day-to-day management of our software services, Cloud infrastructure (AWS and Azure), and applications, ensuring high levels of customer satisfaction and...
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Senior Client Services Manager
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob Title: Senior Client Services ManagerJob Summary:We are seeking a highly skilled Senior Client Services Manager to join our team at NEC Software Solutions. As a key member of our service delivery team, you will be responsible for ensuring the seamless delivery of our operational services to customers.Key Responsibilities:Accountable for the delivery of...
-
Senior Client Services Manager
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob Title: Senior Client Services ManagerJob Summary:We are seeking a highly skilled Senior Client Services Manager to join our team at NEC Software Solutions. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the seamless delivery of our operational services to customers.Key...
-
Senior Client Services Manager
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full timeJob Description:We are seeking a highly skilled Senior Client Services Manager to join our team at NEC Software Solutions. As a key member of our organization, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Accountable for the delivery of our...
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Client Services Manager
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Full timeJob DescriptionThe Client Services Manager is responsible for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLAs), and to act as the single point of contact for all service delivery...
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Client Services Manager
4 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Full timeJob Title: Client Services ManagerJob Summary:The Client Services Manager is a key role within NEC, responsible for delivering exceptional service to our customers. This involves managing the day-to-day delivery of contracted services, ensuring that all services are delivered to contractual Service Level Agreements (SLAs), and acting as the single point of...
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Client Services Manager
4 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Full timeJob Title: Client Services ManagerJob Summary:The Client Services Manager is a key role within NEC, responsible for delivering exceptional service to our customers. This involves managing the day-to-day delivery of contracted services, ensuring that all services are delivered to contractual Service Level Agreements (SLAs), and acting as the single point of...
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Client Services Manager
1 month ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Full timeJob Title: Client Services ManagerJob Summary:The Client Services Manager is a key role within NEC, responsible for delivering exceptional service to our customers. This involves managing the day-to-day delivery of contracted services, ensuring that all services are delivered to contractual Service Level Agreements (SLAs), and acting as the single point of...
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Client Services Manager
2 months ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Full timeJob SummaryThe Client Services Manager will be responsible for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLAs), and to act as the single point of contact for all service delivery...
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Client Services Manager
1 month ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Full timeJob DescriptionThe Client Services Manager is responsible for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLAs), and to act as the single point of contact for all service delivery...
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Client Services Manager
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Full timeJob DescriptionThe Client Services Manager is responsible for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLAs), and to act as the single point of contact for all service delivery...
-
Client Services Manager
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NEC Full timeJob DescriptionThe Client Services Manager is responsible for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLAs), and to act as the single point of contact for all service delivery...
Senior Client Services Manager
2 months ago
We are seeking a highly skilled and experienced Service Delivery Lead to join our team at NEC Software Solutions. As a key member of our organization, you will be responsible for overseeing the day-to-day management of our software services, Cloud infrastructure, and applications, ensuring high levels of customer satisfaction and operational efficiency.
Key Responsibilities- Service Delivery Management
- Accountable for the delivery of our operational services to customers, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Monitor service performance, identifying and addressing areas for improvement.
- Develop and maintain service management processes and procedures aligned with best practices, such as ITIL.
- Responsible for the development and ongoing maintenance of the Service Blueprint in line with relevant contractual obligations.
- Customer Engagement Management
- Act as a point of contact for senior customer representatives, fostering strong relationships and understanding their needs and requirements.
- Conduct regular meetings with senior stakeholders to report on service achievements, incidents, and performance metrics.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Ability to articulate the NEC Software Solutions service proposition and its value for new business opportunities.
- Incident and Change Management
- Accountable for Major Incident Management, ensuring timely resolution and communication.
- Accountable for Security Incident Management, ensuring timely resolution and communication.
- Help assess the impact of change and develop suitable mitigations.
- Manage the change process and schedule, coordinating with relevant teams to minimize disruption to services.
- Manage the 'Acceptance into service' process, working with the Delivery Manager to ensure a smooth transition from project to a 'live' service.
- Manage the approval and communication of change activities through relevant stakeholders.
- Conduct post-incident reviews, liaising with customer and problem management teams (where appropriate), and implementing corrective actions to prevent re-occurrence.
- Performance Reporting
- Produce regular reports on service performance, incidents, and changes for both internal and external stakeholders, in line with contractual obligations.
- Analyze data, including incident Root Cause, to identify trends, risks, and opportunities for service improvement.
- Collaboration and Communication
- Work closely with local DevOps, infrastructure services, application teams, and third-parties to ensure seamless service delivery.
- Facilitate cross-functional collaboration to address and resolve service-related issues.
- Accountable for ensuring that learning resources are suitable, up-to-date, and accessible. Coordinating with the training function for user-facing services and engineering/DevOps for platform and application changes.
- Communicate effectively with customers, internal teams, and senior management.
- Work with Product Manager to make suggestions for product improvements based upon customer feedback and thematic analysis of reoccurring issues.
- Continuous Improvement
- Drive continuous improvement initiatives for service delivery, customer satisfaction, and better outcomes for service users.
- Remain aware of industry trends and best practices in service management.