Housing Allocations Manager
4 weeks ago
Job Summary:
We are seeking an experienced and skilled Allocations Team Lead to join our team at CRA GROUP LIMITED. As a key member of our housing team, you will be responsible for overseeing the social lettings functions of the council, including lettings to SBC stock and nominations to RPs.
Key Responsibilities:
- Deliver a comprehensive, customer-focused, and high-quality housing allocations service, liaising with other sections, departments, and agencies internally and externally in relation to housing needs issues on behalf of home seekers.
- Provide leadership to the Senior Allocations Officer, Allocations Officers, and Assistant Allocations Officer in supporting those who are in housing need and wish to apply to the housing register, including regular supervisions, team meetings, and briefings.
- Be responsible for drafting and managing staff rotas to ensure adequate staffing is in place 5 days a week and ensuring each officer works from the main council offices 2 days per week. Monitoring sickness and holiday leave as per the appropriate processes.
- Monitor staff performance and give constructive feedback, recognizing and rewarding good performance. To assist the Interim Allocations and Rough Sleeping Lead (IARSL) in addressing performance or other HR-related issues.
Requirements:
- Experience of working in a pressurized customer service environment and with vulnerable customers is essential.
- NVQ Business Administration Level 3, BTEC, or equivalent, or relevant housing qualification is essential.
Working Arrangements:
The role is hybrid, with the successful candidate being required to work from the Council offices at Observatory House on 2 days per week.
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