Care Coordinator

We are seeking a highly skilled and experienced Care Coordinator to join our team at North Staffordshire GP Federation. As a Care Coordinator, you will play a vital role in supporting our healthcare professionals to deliver high-quality patient care.

• Coordinate contact with patients to ensure they are aware of available services and support.
• Manage referrals and monitor patients who have been referred to secondary care to ensure timely follow-up and support.
• Produce monthly reports on new cancer diagnoses and identify learning opportunities for improvement.
• Ensure patients receive necessary tests and screenings, such as annual prostate tests and cervical screening.
• Support patients and GPs with managing issues related to secondary care.
• Work with the Learning Disabilities team to ensure patients with learning disabilities receive regular reviews and testing.
• Monitor hospitalizations of patients with learning disabilities and report data to the governance meeting.
• Organize and participate in Learning Disabilities Death audits and present findings to the clinical team.
• Collaborate with the LD Care Home Manager and ensure they have access to practice information.
• Support the Safeguarding team with workflow and document circulation.
• Summarize and code documents into relevant templates and highlight significant information to patient registered GPs.
• Maintain a register of children on Child Protection Plans and ensure correct coding on patient records.
• Add alerts to parent records for children on safeguarding plans.
• Contribute to data collection and audit for safeguarding to support improvement in standards.
• Undertake new patient health checks and baseline observations.
• Support nursing teams with health promotion programs and chronic disease clinics.
• Assist with answering calls and booking appointments.
• Support the reception team with covering the reception desk.
• Liaise with other health professionals to deliver personalized care.
• Review processes to identify improvements in systems and procedures.
• Ensure patients on high-risk medications receive regular blood tests.
• Support vaccination campaigns and work closely with the PCN social prescribing link worker and Mental Health Practitioner.
• Work proactively with the PCN pharmacist to support medication reviews and regular drug monitoring requirements.
• Document and code coordinated activity accurately.
• Build relationships with community service providers.
• Raise awareness of shared decision-making and decision-support tools.
• Help patients manage their needs through answering queries, making and managing appointments, and providing written or verbal information to support informed decision-making.
• Provide coordination and navigation for people and their carers across health and care services.

• Experience working under own direction.
• Experience in a patient-focused environment.
• Evidence of experience in a wide range of administrative systems and software programs.
• Experience of planning and organizing complex meetings and agendas.
• Evidence of working with IT systems.
• Evidence of ability to support collation and analysis of data.
• Excellent verbal and written skills.
• Ability to provide and receive complex information.
• Excellent interpersonal skills.
• Experience of using medical software packages, such as SystmOne and EMIS Web.
• Proven track record of effective use of networking and influencing skills.
• Demonstrable ability to show kindness and compassion.
• Ability to reflect and learn from situations.
• Identifies difficulties as challenges and works with others to identify solutions.
• Demonstrates co-operative team working and awareness of the roles of other professionals.
• Able to work on own initiative, organizing and prioritizing own workload to set deadlines.
• Ability to adapt and change approach as circumstances dictate.
• Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work.
• Understanding of and commitment to equality of opportunity and good working relationships.
• Ability to maintain confidentiality and trust.
• Can-do attitude, able to maintain positivity in the face of adversity.
• Good time-keeping.
• Flexible approach to work.
• Ability to work flexibly across days of the week.

• NVQ Level 3 or equivalent level of knowledge in office procedures and healthcare qualification or equivalent level.