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Support Engineer for Innovative Fintech Solutions

3 months ago

Southampton, Southampton, United Kingdom KE Technology Full time

Technical Support Engineer Opportunity

Are you ready to contribute to a pioneering fintech organization that is transforming travel solutions? This is your chance to utilize your expertise in a role where your contributions are recognized and you can thrive.

Our mission is to assist clients in effortlessly navigating a variety of intricate services, ensuring their experience is streamlined and effective. As we broaden our platform, we are on the lookout for a committed Technical Support Engineer to provide round-the-clock assistance.

Fluency in Mandarin: A vital requirement for effective communication with our development team and clientele.

Essential Qualifications:

  • Technical Proficiency: Solid experience with AWS/Azure, Linux, Terraform, and Python scripting.
  • Professional Background: Minimum of 1 year in a continuous technical support environment.
  • Monitoring Solutions: Knowledge of Grafana or equivalent monitoring applications.
  • Database Familiarity: Comprehensive understanding of Oracle, MySQL, and NoSQL databases such as MongoDB.

Your Responsibilities:

  • Serve as a crucial intermediary between our development team and clients/account management.
  • Oversee client incidents or system disruptions, ensuring timely updates and documentation.
  • Examine error logs to determine root causes and implications, utilizing JIRA for ticket management.
  • Develop and maintain support documentation in English.
  • Execute urgent fixes in collaboration with our DevOps team.
  • Prioritize and categorize non-critical issues for next-day resolution.

What We Provide:

  • Attractive Compensation: Up to £35,000
  • Remote Work Options: Flexibility to work from any location
  • Team-Oriented Environment: Small, talented teams in a supportive and relaxed atmosphere.

If this aligns with your career aspirations, we encourage you to explore this opportunity further.