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Leisure Assistant

2 months ago


Fareham, Hampshire, United Kingdom Valor Hospitality Europe Full time
Leisure Assistant Job Description

We are seeking a highly motivated and customer-focused Leisure Assistant to join our team at Valor Hospitality Europe. As a key member of our leisure team, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our leisure facilities.

Key Responsibilities:
  • Customer Engagement: Provide exceptional customer service, greeting and assisting guests in a friendly and professional manner, and offering information about facilities, services, and programs.
  • Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, adhering to health and safety protocols.
  • Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
  • Programme Support: Assist with the delivery of leisure and fitness programs, including group classes and one-on-one sessions.
  • Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
  • Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
Desired Skills and Qualifications:
  • Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
  • First Aid Certification: Valid First Aid and CPR certification is highly desirable.
  • Communication Skills: Excellent verbal and written communication skills.
  • Team Player: Ability to work effectively within a team environment.
  • Flexibility: Willingness to work various shifts, including evenings and weekends.

We offer a range of benefits, including competitive rates of pay, exclusive discounts for you, your friends, and family, and access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental, and financial wellbeing.

Fancy joining our team? Valor Hospitality Europe is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.