Pensions Administrator

5 days ago

Crawley, West Sussex, United Kingdom Equiniti Full time
Pension Administration Role

We are seeking a highly skilled and experienced Pension Administration professional to join our team at Equiniti. As a Pension Administration professional, you will be responsible for providing exceptional customer service to our clients, ensuring that their pension administration needs are met with accuracy and efficiency.

Key Responsibilities:
  • Provide administration services to customers as per Service Level Agreements (SLAs)
  • Maintain accurate and up-to-date records, checking the integrity of customer data
  • Process a wide range of routine and non-routine documentation within defined procedures
  • Resolve customer enquiries (oral and written) based on competent working knowledge of customer requirements and case history
  • Draft non-standard correspondence in response to customer enquiries
  • Input customer details and access customer information
  • Collate and analyse data, producing routine reports, schedules, and summaries to update customer records and resolve customer queries
  • Provide technical guidance to other team members
  • Identify and implement process improvements in the immediate area of work responsibility to improve throughput and customer service
  • Provide on-the-job coaching to department colleagues
  • Carry out projects and ad-hoc activities as determined by the Team Leader
Requirements:
  • Pensions experience is required (ideally Defined Benefit but not essential)
  • Excellent attention to detail and ability to follow defined processes and procedures
  • Superior communication skills
  • Strong desire to deliver exceptional customer service
  • Proven track record of quality, timely delivery
  • Excellent ability to develop positive and productive working relationships
  • Good IT skills and a willingness and aptitude to learn a variety of systems
  • Previous experience working in financial services would be preferable
Core Values and Behaviours:
  • Trust: Acts with integrity and high personal standards in dealings with others
  • Client Focus: Adds value and builds true partnerships
  • Belief: Champions collaboration across the business for the benefit of clients and customers
  • People: Acts as a role model to others
  • Excellence: Passionate about delivering service excellence and putting the client/customer first

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

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