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Senior IT Consultant
2 months ago
Apptad Inc is seeking a highly skilled Senior IT Consultant - Infrastructure Services to join our team. As a key member of our IT department, you will be responsible for delivering infrastructure services and process optimization.
Key Responsibilities:- Create, monitor, and follow up on change requests to ensure smooth IT operations.
- Provide guidance, training, and technical expertise to junior staff to enhance their skills and knowledge.
- Engage internal or external service providers as needed to resolve issues and support DCO service delivery.
- Guide, monitor, and coordinate work conducted by internal and external service providers to ensure effective mitigation of adverse impact.
- Document and implement infrastructure change requests to maintain a stable IT environment.
- Update incident reporting and identify and mitigate risks to the infrastructure, updating the Configuration Management Database.
- Making changes and recommendations to enhance server infrastructure, decommissioning hardware, and coordinating disposal.
- Support the maintenance and update of Application Portfolio Management solution Cis.
- 5 years of experience with ITIL Change Management.
- SSL/TLS certificate is required.
- Demonstrated experience building and managing change requests.
- Demonstrated experience with managing a Configuration Management Database.
- Demonstrated knowledge with ITIL concepts and procedures.
- Demonstrated knowledge with Corporate Change, Incident, Problem, and Release Management.
- Demonstrated knowledge of Datacentre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Datacentre.
- Demonstrated knowledge for engaging appropriate internal or external service provider resources as required to resolve issues in order to mitigate support failure and interruption to Datacentre operations.
- Demonstrated knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers providing direction on work procedures and ensuring mitigation of adverse impact.
- Demonstrated ability for strong documentation and writing skills.
- Demonstrated knowledge for providing incident resolution.
- Demonstrated knowledge of engaging vendors to address incidents/issues.
- Demonstrated ability of working with and supporting multiple technical teams.
- Demonstrated knowledge in using Office 365 Remedy/eSMT ticketing system.
- Demonstrated knowledge building IT infrastructure.
- Demonstrated knowledge working with and supporting multiple technical teams.
- Demonstrated knowledge with VCentre, VMware, and building and maintaining virtual servers.
- Demonstrated knowledge building and supporting servers of Windows, Solaris, AIX.
- Demonstrated knowledge of networking installation, supporting, and configuring network devices (routers, switches, firewalls, and load balancers).
- Demonstrated knowledge building and supporting backup infrastructure.
- Demonstrated knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
- Demonstrated knowledge of server installation and configuration and loading of the Operating System including virtual servers.
- Demonstrated experience in SSL/TLS certificate signing and support.
