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General Services Manager

2 months ago

Leyland, Lancashire, United Kingdom Sodexo Full time
About the Role

We are seeking an experienced General Services Manager to join our team at Sodexo, a leading provider of food and facilities management services. As a key member of our operations team, you will be responsible for managing the catering contract and associated services, leading and developing a high-performing team, and ensuring the delivery of exceptional customer service.

Key Responsibilities
  • Manage the catering contract and associated services, ensuring compliance with health and safety regulations and quality standards.
  • Lead and develop a high-performing team, providing coaching, training, and development opportunities to ensure they have the skills and knowledge required to deliver exceptional customer service.
  • Develop and implement strategies to improve customer satisfaction, retention, and acquisition, working closely with clients and stakeholders to understand their needs and preferences.
  • Manage multiple workloads and priorities, ensuring effective time management and prioritization to meet deadlines and deliver results.
  • Collaborate with cross-functional teams, including sales, marketing, and operations, to drive business growth and improve operational efficiency.
  • Monitor and analyze key performance indicators (KPIs), identifying areas for improvement and implementing changes to drive business results.
Requirements
  • Proven experience in operational management, preferably in the food and facilities management industry.
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, stakeholders, and team members.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple workloads to meet deadlines.
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes to drive business results.
  • IOSH qualification (preferred).
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.