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Retail Assistant Manager

2 months ago

Totnes, Devon, United Kingdom Majestic Wine Full time
About Majestic Wine

Majestic Wine is the UK's leading specialist wine retailer, with a network of over 200 stores nationwide. Our company has undergone a significant transformation and turnaround programme, resulting in record market share growth, a new product range, and a revamped website.

The Role

We are seeking a dynamic and ambitious individual to join our team as a Retail Assistant Manager. As a key member of our store team, you will support the Store Manager in driving sales performance and day-to-day operations. Your primary responsibility will be to deliver an exceptional customer experience, optimize KPI performance, and maintain high operational standards.

Key Responsibilities:
  • Support the Store Manager in driving sales performance and day-to-day operations.
  • Take responsibility for the store and team in the absence of the Store Manager.
  • Drive store performance by maximizing sales opportunities and optimizing KPI performance.
  • Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
  • Develop and execute a tasting events programme to showcase our product range.
  • Support the recruitment, management, and development of the team.
  • Continuously identify opportunities to improve the operational running of the store.
Requirements:
  • Experience working in a fast-paced, target-driven retail or hospitality environment.
  • Ability to deliver exceptional customer experience and service.
  • Understanding of retail KPIs and ability to drive improvements.
  • Self-motivated and able to thrive in a high-pressure environment.
  • Excellent communication and time management skills.
  • WSET 2 qualification is essential, with a willingness to work towards WSET 3 qualification.
  • Full UK/EU/EEA driving license with no more than 6 penalty points.
What We Offer:
  • Competitive salary and performance bonus.
  • Up to 20% staff discount.
  • Career development opportunities and in-house training schemes.
  • Fantastic incentives, including wine tastings and vineyard visits.
  • Contributory company pension plan.
  • Life assurance and company sick pay scheme.
  • 29 days holiday, including public and bank holidays.