IT Systems Engineer
3 weeks ago
IT Systems Engineer - Hybrid Position - Competitive Salary
As an IT Systems Engineer, you will be an integral part of a dynamic engineering team, collaborating closely with clients to ensure seamless service delivery and resolution of technical challenges.
Key Responsibilities
- Deliver high-level technical assistance to resolve intricate issues.
- Diagnose and troubleshoot hardware, software, and network-related challenges.
- Manage escalated incidents, ensuring timely resolution in line with service level agreements.
- Foster strong partnerships with clients and third-party vendors to effectively address technical concerns.
Ideal Candidate Profile
The successful candidate will possess a strong technical background with experience in IT Support or Service Desk roles, including:
- Proficiency in configuring and supporting Microsoft Windows desktop and server environments.
- Experience with Exchange On-Premises and Online setup and support.
- Knowledge of terminal server environments, including Citrix, AVD, and RDS.
- Expertise in Active Directory management and configuration.
- Solid understanding of Group Policy and its applications.
- Strong networking skills, including CLI, Subnetting, and NAT.
- Experience in router configuration and support, particularly with Cisco, HP, and Draytek.
- Familiarity with firewall configuration and support, including Watchguard and SonicWALL.
- Hands-on experience with HP ProLiant and Dell PowerEdge server hardware.
- Knowledge of storage solutions such as NAS, NetApps, and Synology.
- Understanding of Office 365, Microsoft Azure, and SSL Certificates.
- Experience with Microsoft SQL Server 2012 and later, including setup, configuration, and maintenance.
- Knowledge of networking technologies, including Active Directory, DNS, DHCP, VPN, and Firewall.
- Familiarity with virtualization technologies like Hyper-V and VMware.
- Experience with automation scripting languages such as Python and PowerShell.
Qualifications and Experience
- Bachelor's or Master's degree in Computer Science, Information Systems, or IT Operations Management.
- A minimum of 3 years of experience providing technical support in a systems environment, preferably within SaaS organizations.
IT Systems Engineer - Hybrid Position - Competitive Salary
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