Room Attendant

4 weeks ago

London, Greater London, United Kingdom Accor Full time

About The Savoy

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders, and legends of the stage and screen.

Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

About the Role

We are seeking a highly motivated and enthusiastic Room Attendant to join our Housekeeping team. As a Room Attendant, you will be responsible for ensuring that all guest bedrooms and public areas of the hotel are presented to the highest standards of cleanliness and excellence.

Key Responsibilities

  • Undertake all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
  • Handle guest requests, belongings, and personal items with the utmost care, security, and discretion
  • Take pride in showcasing our public areas, ensuring the highest standards of cleanliness
  • Engage in meaningful conversations that will inspire our creation of memorable moments for guests
  • The careful processing of guest garments and staff uniforms/garments
  • Always putting our guests first

Requirements

  • Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing, and walking
  • The ability to prioritise and organise yourself
  • Able to work under pressure and at high speed
  • Warm, enthusiastic, and positive personality with the ability to build trusting relationships with others
  • 'Can do' attitude and able to adapt to changes
  • Problem-solving abilities
  • Attention to detail
  • Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision

What We Offer

  • Competitive salary and benefits, including pension and life assurance
  • 31 days of holiday, including public holidays (increasing to 33 days after 5 years)
  • Cashback scheme for everyday wellbeing/healthcare expenses, including Perkbox
  • Special rates for Savoy colleagues and their friends and family, and discount across Accor hotels worldwide
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide, including friends and family
  • 50% discount at our iconic American & Beaufort Bars
  • 50% discount at our world-famous Afternoon Tea
  • 50% discount at our spa and florist
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
  • Laundry services & dry cleaning for uniformed and non-uniformed colleagues
  • Colleague gym facility and Virgin Active gym membership discount
  • Employee assistance programme
  • Annual optician reimbursements for eye tests and glasses
  • English language classes
  • Colleague restaurant
  • Local F&B, retail, and gym discounts
  • Interfaith prayer room
  • Wellness room
  • Cycle to work scheme

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