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IT Support Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom Elizabeth School of London Full time
About the Role

We are seeking a highly organized and detail-oriented IT Support Specialist to join our team at Elizabeth School of London. As an IT Support Specialist, you will play a critical role in providing comprehensive administrative support to both staff and students, ensuring the effective management and integrity of student information within our student management system.

Key Responsibilities
  • Student Information Management:
    • Accurately input, update, and maintain student records within the student management system.
    • Ensure the confidentiality and security of all student information.
    • Generate reports and extracts as required for academic and administrative purposes.
    • Coordinate with academic departments to ensure timely and accurate data entry and reporting.
    • Handle requests for student transcripts, certificates, and other documentation.
  • Training and Support:
    • Train and guide other departments on the effective use of the student management system.
    • Provide ongoing support to staff members, addressing any queries or issues related to the system.
    • Develop and update training materials and documentation to facilitate system usage.
  • Device Management and Replacement:
    • Coordinate with the IT department to address any hardware issues or requirements, such as replacing monitors, mice, keyboards, etc.
    • Assist in the inventory management of IT equipment and ensure timely replacements as needed.
  • General Administrative Duties:
    • Respond to enquiries from staff, students, and external stakeholders regarding student records and information.
    • Coordinate with other departments to ensure seamless service delivery related to student administration.
    • Assist in the planning and execution of student-related events and functions, such as enrolment, graduation, and orientation.
    • Maintain an organized filing system for student documentation and correspondence.
  • Continuous Improvement:
    • Stay updated with the latest trends in educational administration and student management systems.
    • Recommend and implement improvements to existing administrative processes related to student management.
    • Participate in training and professional development opportunities to enhance student administrative functions.
Requirements
  • A minimum of a diploma or equivalent in IT or Business Administration, or a related field.
  • Previous experience in an administrative role with a focus on student management, preferably within an educational institution.
  • Proficient in using student management systems and standard office software.
  • Strong organizational skills and the ability to work under pressure.
Benefits
  • Private medical (health) insurance with BUPA
  • Annual leave (5.6 weeks), including bank holidays.
  • Workplace pension scheme.
  • Statutory Sick Pay.
  • Statutory maternity/paternity pays.
  • Career development opportunities
  • Training and self-development opportunities.
  • Gym membership discounts
  • Retail discount schemes
  • Cinema discounts
  • Grocery discounts
  • Cycle to work
  • Investing and savings opportunities
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education
  • My Mind Pal (mental fitness)