Maintenance Operations Specialist

1 month ago

Harrogate, North Yorkshire, United Kingdom Myshon Full time
Job Summary

We are seeking a highly organized and customer-focused Maintenance & Repairs Coordinator to join our team at Myshon. This role will be responsible for managing and coordinating the reactive repair requirements of our clients' properties.

Key Responsibilities
  • Act as the primary point of contact for clients, responding to queries and issues via the Fix Flo Portal, phone, or email.
  • Log all reported issues onto our in-house Fix Flo system, ensuring accurate and timely recording.
  • Manage both reactive and planned works through to completion, adhering to our set KPIs and ensuring high-quality standards.
  • Liaise with contractors, suppliers, and in-house handymen to ensure completion of reported issues to a satisfactory standard.
  • Chase contractors and suppliers to ensure they meet our issued KPIs, maintaining a proactive approach.
  • Collaborate with the finance team to ensure accurate matching between issue references and purchase orders.
  • Assist in managing awarded project works from instruction to practical completion, ensuring seamless delivery.
  • Escalate complaints to the appropriate manager, maintaining a customer-centric approach.
  • Contribute to the preparation of monthly reports and statistics, aligning with housing association and landlord requirements, as well as senior management team needs.
  • Serve as the primary point of contact for third-party vendors regarding operational issues.
Requirements
  • Must possess leadership qualities and experience.
  • Excellent customer service skills are essential.
  • Experience in a busy helpdesk/call centre environment is required.
  • Proficiency in Microsoft Office, particularly Excel and Outlook, is necessary.
  • Knowledge of property services/facilities management is preferred but not essential.
  • Any trades experience is a bonus.

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