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Restaurant Operations Manager

2 months ago

Fort William, Highland, United Kingdom AC Hotels by Marriott Inverness Full time
About Us

AC Hotels by Marriott Inverness is a new culinary destination that celebrates a legendary past, reimagined for the modern palate.

The Role

We are seeking a dynamic and passionate Restaurant Operations Manager to play a pivotal role in shaping the success of our restaurant. As a key member of our team, you will be responsible for overseeing all aspects of restaurant operations, from managing staff and creating exceptional guest experiences to driving sales and building a strong brand identity.

Key Responsibilities:
  • Operational Excellence:
    • Manage and optimize daily restaurant operations, including staffing, scheduling, and inventory control.
    • Ensure adherence to all food safety and hygiene standards, including HACCP regulations.
    • Maintain a clean and welcoming restaurant environment.
  • Team Leadership:
    • Recruit, hire, train, and develop a high-performing F&B team.
    • Encourage a positive and collaborative work environment.
    • Provide ongoing coaching and mentorship to staff.
  • Guest Experience:
    • Deliver exceptional guest service by exceeding expectations at every touchpoint.
    • Build strong relationships with customers to encourage repeat business and loyalty.
    • Handle guest complaints and resolve issues promptly and professionally.
  • Financial Performance:
    • Develop and implement strategies to increase revenue and profitability.
    • Analyze sales data and identify opportunities for improvement.
    • Manage restaurant budget and control costs effectively.
  • Menu Development and Execution:
    • Collaborate with the Head Chef to develop and refine the menu.
    • Ensure consistent food quality and presentation.
    • Stay up-to-date on culinary trends and industry best practices.
  • Marketing and Branding:
    • Contribute to the development and execution of marketing campaigns.
    • Leverage digital platforms to build brand awareness.
    • Participate in local events and community initiatives.
About You

We are seeking a dynamic and passionate Restaurant Operations Manager with a proven track record of success in the hospitality industry. You should possess a strong understanding of the local food and beverage market, as well as a deep appreciation for culinary excellence.

  • Proven leadership experience in a high-volume restaurant environment
  • Strong knowledge of food and beverage operations
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • A passion for creating exceptional guest experiences
  • Proficient in Microsoft Office Suite and restaurant management systems
Benefits

We offer a competitive salary and benefits package, including:

  • Health Cash Plan
  • Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
  • Discount on Food & Beverages at Marriott hotels worldwide
  • Enhanced Maternity/Paternity/Adoption pay
  • Pension scheme
  • Twenty eight holidays (annually increasing to max thirty three holidays)