Senior Account Manager

3 weeks ago

Manchester, United Kingdom Cross Insurance Full time
Executive Senior Account Manager

The Executive Senior Account Manager plays a pivotal role in Cross Insurance by fostering and maintaining long-term relationships with key clients. This position serves as the primary point of contact for escalated service issues, ensuring client satisfaction and loyalty. The Executive Senior Account Manager collaborates closely with internal teams and insurance carriers to effectively meet client needs and drive business growth.

Key Responsibilities:
  • Serve as the primary point of contact for client inquiries and escalated service issues.
  • Oversee the overall management and oversight of assigned agency accounts.
  • Provide marketing and underwriting support for new and renewed accounts.
  • Demonstrate expertise in Fully Insured, Self-Funded, Level Funded, and Captive accounts.
  • Collect and review census data for renewal and marketing purposes.
  • Prepare spreadsheets, proposals, and thorough analyses of options.
  • Ensure successful and timely implementation of new and renewed accounts.
  • Provide education and support on enrollment platforms and options.
  • Build strong partnerships with Producers, Account Executives, and Support Teams.
  • Attend and complete required training sessions and assignments.
  • Maintain accurate databases and files.
Requirements:
  • College degree preferred, but a high school diploma with a minimum of three years of experience in employee benefit account management is required.
  • Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
  • Experience with Salesforce is preferred.
  • Creative and effective problem-solving skills.
Benefits:
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Work from home

Cross Insurance offers a dynamic work environment with opportunities for growth and development. If you are a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.

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