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Customer Service Specialist

2 months ago

Bishop's Stortford, Hertfordshire, United Kingdom Virgin Media Full time
O2 Retail Sales Consultant

Become a vital part of our team at Virgin Media O2, recognized as the UK's leading broadband provider and a beloved mobile brand. As an O2 Retail Sales Consultant, your primary responsibility will be to deliver outstanding customer experiences while effectively showcasing our diverse range of products and services. Here’s what your role will entail:

  • Develop expertise in O2 offerings, actively promoting our products, services, and brand identity.
  • Achieve store performance goals by providing personalized recommendations and highlighting our unique selling propositions.
  • Take initiative in your performance and contribute to the overall achievements of O2.
  • Seize opportunities for personal growth with guidance from store management and available resources.
Training Program

Engage in a comprehensive onboarding experience designed to equip you for success in customer interactions. You will undergo a structured 4-day training session within your initial weeks. Further details will be shared during your interview process.

Qualifications
  • Strong active listening abilities
  • Genuine empathy for customers
  • Exceptional verbal communication skills
  • Self-driven to meet sales objectives
  • Passion for technology and eagerness to learn
Employee Benefits
  • Attractive hourly wage of £11.81
  • Annual leave of 23 days plus an additional day for your birthday
  • Flexibility to purchase or sell leave days
  • Comprehensive employee medical coverage and life insurance
  • Family-oriented policies including parental leave and caregiver leave
  • Enhanced support, rewards, and resources aimed at promoting your well-being