IFS Support Consultant

5 days ago

Dunfermline, Fife, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

We are seeking a highly skilled IFS Support Consultant to join our team at Hays Specialist Recruitment Limited. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their IFS systems are running smoothly and efficiently.

Key Responsibilities
  • Client Support: Provide timely and effective support for IFS solutions and Cooper Software products, addressing issues pre- and post-implementation.
  • Service Desk Management: Monitor and respond to issues, manage faults, and ensure successful resolution.
  • Client Communication: Understand client needs and provide guidance on best practices for using IFS systems.
  • Troubleshooting: Resolve system issues promptly, working closely with the technical team.
  • Documentation: Maintain comprehensive records of client enquiries and support activities.
  • Training: Conduct training sessions and create user guides to help clients maximise IFS system benefits.
  • Collaboration: Work with the development team to identify and report software bugs and suggest improvements.
  • System Updates: Stay informed about the latest IFS features and updates, providing relevant information to clients.
  • Feedback: Provide regular feedback to management on common issues and client trends for continuous improvement.
Key Skills
  • Technical Proficiency: Expertise in IFS systems, including functionalities, modules, and configurations.
  • Troubleshooting Skills: The ability to identify and resolve IFS system issues effectively.
  • Customer Service: Excellent skills in communicating with clients, understanding their needs, and providing timely solutions.
  • Communication: Strong verbal and written communication skills to explain technical concepts clearly.
  • Time Management: Ability to prioritise tasks and manage time to meet SLAs.
  • Collaboration: Aptitude for working with cross-functional teams and clients to solve complex challenges.
  • Adaptability: The ability to adapt to changing client requirements and software updates.
  • IFS Support Experience: Previous experience of supporting IFS systems and ensuring customer satisfaction.
  • IFS Implementation Awareness: Knowledge of IFS implementation processes, including data migration and user training.
  • Client Interaction: Experience of understanding client business processes and providing tailored support solutions.
  • Software Troubleshooting: Experience of identifying root causes and implementing solutions for software issues.
  • Documentation and Reporting: Maintaining detailed records of client enquiries and support activities.
What We Offer
  • Salary: Up to £70,000 DOE
  • Flexible/Remote Working: Opportunity to work from home or remotely
  • Constant Learning and Development Support: Access to training and development opportunities to enhance your skills
  • Progression and Career Opportunities: Potential for career advancement and professional growth
  • Holidays: 32 days holidays (including statutory)
  • Birthday Off: A day off on your birthday
  • Pension Contribution: 5% employer pension contribution
  • Life Assurance: Life assurance coverage
  • Private Healthcare: Single cover private healthcare

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