Host/Hostess

9 hours ago

London, Greater London, United Kingdom The Savoy Full time
Job Title: Host/Hostess

Join The Savoy team as a Host/Hostess and be part of our luxury hospitality experience.

About the Role

We are seeking a highly skilled and enthusiastic Host/Hostess to deliver exceptional service to our guests. As a Host/Hostess, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere.

Key Responsibilities
  • Deliver a memorable and professional service experience to our guests
  • Advising guests on our F&B offering and sharing your knowledge with enthusiasm
  • Maintaining a professional, smart, and neatly groomed appearance
  • Assisting guests with menu choices and taking reservations in a welcoming and friendly manner
  • Boosting revenue through upselling and other creative initiatives
  • Following all health and safety policies when handling food and beverage
  • Carrying out administrative duties, including printing menus and managing stationery requisitions
Requirements
  • 1-2 years serving or hosting experience in a luxury hospitality environment
  • Passion for and understanding of 5-star hospitality and what it takes to deliver it
  • Empathetic with a talent for building rapport and reading each guest's desired level of interaction
  • Quick thinking, resourceful, and able to solve problems in the moment
  • Ability to remain calm and courteous at all times
  • Ability to work well under pressure in a fast-paced and changing environment
  • Able to work collaboratively as part of a team
  • Willing to work in rotating shifts, including weekends and public holidays
  • Excellent knowledge of spoken and written English
What We Offer
  • Competitive salary and benefits, including pension and life assurance
  • 31 days of holiday, including public holidays (increasing to 33 days after 5 years)
  • Cashback scheme for everyday wellbeing/healthcare expenses, including Perkbox
  • Special rates for Savoy colleagues and their friends and family, and discount across Accor hotels worldwide
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide, including friends and family
  • Free stay at The Savoy after successful completion of probation
  • 50% discount at our iconic American and Beaufort Bars
  • 50% discount at our world-famous Afternoon Tea
  • 50% discount at our spa and florist
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
  • 20% discount at Gordon Ramsay restaurants outside the hotel and restaurant 1890
  • Laundry services and dry cleaning for uniformed and non-uniformed colleagues
  • Colleague gym facility and Virgin Active gym membership discount
  • Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace
  • Employee assistance programme
  • Annual optician reimbursements for eye tests and glasses
  • English language classes
  • Colleague restaurant and local F&B, retail, and gym discounts
  • Interfaith prayer room and wellness room
  • Cycle to work scheme

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