Support Staff Member

6 days ago

Northallerton, North Yorkshire, United Kingdom McCarthy and Stone Full time

About the Role:

We are seeking a highly organized and proactive Administrative Assistant to join our team at McCarthy Stone. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our stunning development, Malpas Court.

Key Responsibilities:

  • Welcoming visitors to the Estate office and providing exceptional customer service to colleagues, residents, and other visitors.
  • Managing incoming calls and enquiries, responding to queries in a timely and professional manner.
  • Preparing and sending correspondence, ensuring accuracy and attention to detail.
  • Coordinating lunch bookings and ensuring seamless communication with the Catering Manager.
  • Assisting with the Domestic Assistance Rota and coordinating with the Registered Estates Manager.
  • Preparing and distributing our monthly newsletter, updating the bulletin board, and ensuring all information is up-to-date.
  • Organizing bookings for the Guest Suite and ensuring it is prepared for the next guests.
  • Providing administrative support to the Estates Manager, ensuring all tasks are completed efficiently and effectively.

Requirements:

  • A caring and friendly personality, with a passion for delivering exceptional customer service.
  • Previous experience in an administrative role or customer service is desirable, but not essential. Full training will be provided, including induction and ongoing support.
  • Excellent communication skills, with the ability to work effectively in a busy office environment.
  • Ability to work independently, with a high level of organization and attention to detail.
  • Proficiency in Microsoft Office, with the ability to learn new systems and processes quickly.

About McCarthy Stone:

McCarthy Stone is a leading provider of retirement living solutions, with a reputation for delivering exceptional customer service and support. We are committed to creating a positive and inclusive work environment, where every employee feels valued and supported.

Why Join Us?

As a member of our team, you will have the opportunity to make a real difference in the lives of our residents, while developing your skills and career in a supportive and dynamic environment. If you are a motivated and customer-focused individual, who is passionate about delivering exceptional service, we would love to hear from you.

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