About the Role

We are seeking a reliable and responsible Night Porter to join our team at Flitwick Manor Hotel, Premier Collection By Best Western. As a Night Porter, you will play a vital role in ensuring the smooth running of the hotel during the night shift.

Key Responsibilities

• Guest Services: Manage guest requests and ensure they are handled promptly and professionally.
• Security and Safety: Maintain security and safety procedures during the night shift, performing regular security checks throughout the hotel.
• Support to Hotel Staff: Provide general support to the hotel staff during the night shift, assisting with any maintenance or housekeeping tasks that may arise.
• Meetings and Events: Set up meeting rooms and other areas as required, serving food and beverages to guests as needed.
• Check-in and Check-out: Check guests in and out of the hotel as required, handling any emergency situations that may arise.
• Reporting: Prepare reports for senior management as required.

Requirements

• Previous Experience: Previous experience working in a hotel or similar environment, preferably in a night porter role.
• Customer Service: Excellent customer service skills and a friendly, professional demeanor.
• Communication: Strong communication and interpersonal skills.
• Safety and Security: A good understanding of safety and security procedures.
• Adaptability: The ability to remain calm and composed in high-pressure situations, with a flexible and adaptable approach to work.
• Organizational Skills: Good organizational skills and attention to detail.

About Us

Flitwick Manor Hotel, Premier Collection By Best Western is a 17th-century grade II listed manor house set in four acres of beautifully landscaped grounds. We offer 19 elegant bedrooms, including three four-poster suites and family bedrooms, as well as a Two AA rosette awarded restaurant and private dining or meeting room. We are part of LGH Hotels Management, a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western.