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Retail Operations Assistant Manager
2 months ago
Why Consider This Role?
At Knoll International LTD, our mission is to innovate for the benefit of humanity. Each day, we strive to embody this ideal in all our endeavors. Being part of Knoll means contributing to a greater purpose beyond your immediate team or brand. We are at the forefront of redefining modern design for the 21st century, and our achievements empower us to support initiatives that resonate with our core values, fostering a more sustainable, equitable, and aesthetically pleasing future for all.
About the Position:
Knoll is seeking a Retail Operations Assistant Manager to enhance our London location. In this role, you will collaborate closely with the General Manager to drive the store's success. Your responsibilities will include providing guidance and support to the team, as well as managing operations in the General Manager's absence. This position requires a balance between engaging with clients to drive sales and assisting the General Manager with various leadership tasks, such as coaching, recruitment, and training initiatives. You will report directly to the General Manager.
Key Responsibilities:
In this role, you will have the opportunity to create, achieve, and foster relationships daily as you:
- Enhance the client's connection to the Knoll brand and promote community engagement.
- Supervise all Performance Specialists (Sales Associates).
- Oversee the complete client lifecycle to achieve and surpass sales targets.
- Participate in store meetings, engage in product training, and share insights with colleagues.
- Assist in upholding the store's design and visual standards according to merchandising guidelines.
- Address customer needs and resolve issues in alignment with the Knoll Client Experience.
- Collaborate with team members to foster a positive team environment.
Are You the Right Fit?
You may be an ideal candidate if you possess the following qualifications:
- 3 to 5 years of experience in retail leadership is preferred.
- Strong verbal and written communication skills for effective interaction with internal and external stakeholders.
- Ability to identify client needs, solve problems, and articulate product features and benefits.
- Capability to routinely lift objects weighing over 20 pounds and understand safety protocols.
As an Assistant Manager, you will be rewarded with a competitive salary, commission, and quarterly bonuses.
Our Commitment to Diversity:
At Knoll, we embrace diversity in all its forms. Our workforce is composed of individuals with varied abilities, gender identities and expressions, ages, ethnicities, sexual orientations, and military backgrounds. Here, you can be your authentic self at work. We are dedicated to equal opportunity employment, including veterans and individuals with disabilities.
Knoll adheres to applicable disability laws and provides reasonable accommodations for applicants and employees with disabilities.
