Fitness Coach

1 month ago

East London, United Kingdom Ballymore Full time

About the Role:

Ballymore is seeking a highly motivated and experienced Fitness Coach to join our team at Royal Wharf. As a Fitness Coach, you will be responsible for providing excellent customer service to our residents and ensuring the fitness club facilities are safe and well-maintained.

Key Responsibilities:

  • Support the Health Club Manager and Estate Management Team with operational aspects of the leisure facility.
  • Deliver a high level of customer care to all residents and guests.
  • Follow health and safety guidelines to ensure the fitness club facilities are safe.
  • Conduct health and safety checks, including pool testing and general surveillance.
  • Contribute to the development of the department by promoting leisure services and tracking progress.
  • Work as an integral part of the team, greeting and interacting with residents/guests, and maintaining a high standard of environment and equipment.
  • Personal train clients when required.
  • Teach exercise classes to residents/guests.
  • Conduct daily Sky Pool inspections and report back to the HCM.
  • Be the first respondent in case of an emergency in the leisure facility.
  • Be familiar with the services offered by the leisure facility/estate and serve as a customer service liaison between residents/guests and management.
  • Carry out gym inductions and Sky Pool inductions.
  • Undertake all responsibility vested in the post-holder in relation to legislation such as the Health & Safety at Work Act, Fire Cautions, COSHH, etc.
  • Complete procedural documentation on a timely basis.
  • Stock storage units, clean and organize fitness areas, and maintain equipment.
  • Monitor music levels and ensure TV and sound systems are not disrupting member workouts.
  • Attend departmental meetings and staff meetings as arranged.
  • Recognize opportunities to promote services and refer clients to PT, wellness, exercise classes, and master classes.
  • Continue ongoing education and training in conjunction with the leisure facility/BPL.
  • Cover fitness reception and Welcome Host duties when required.

Requirements:

  • Recognised fitness qualification Personal Trainer Level 3 or above.
  • Proven ability to build strong working relationships with clients.
  • Passionate, lively, approachable, and charismatic.
  • Pro-active self-starter.
  • Good team player.
  • Ability to offer constructive advice to others.
  • Good working knowledge of health & safety.
  • Face to face customer services experience.
  • Experience in delivering fitness training classes.

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