Area Support Shop Manager

4 weeks ago


Hertfordshire, United Kingdom Oxfam Full time
Job Title: Area Support Shop Manager

As a key member of the area team, your role is to provide operational support to our shops within a defined geographical area. You will be responsible for coordinating shop cover, ensuring uninterrupted trading, and maximizing income generation. This role is a fantastic opportunity for those with shop manager experience, serving as a potential stepping stone toward an area manager role.

Key Responsibilities:
  • Create and maintain inclusive, respectful, and safe environments in the shops.
  • Collaborate with Area Manager and shop managers to allocate shop cover effectively.
  • Build trusting relationships in each shop to maintain engaged and motivated teams.
  • Maximize Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
  • Deliver continuous improvement support against specific KPIs.
  • Develop and deliver a framework for feedback and handovers.
  • Actively contribute to the local community and wider Retail network.
Qualifications:
  • Previous retail or operational management experience
  • Agile and adaptable working style
  • Excellent communication and relationship-building skills

Oxfam is committed to preventing any type of unwanted behaviour at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct.



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