Learning Systems Administrator

2 weeks ago

London, Greater London, United Kingdom Knight Frank Full time

About the Role:

Knight Frank is seeking a highly skilled Learning Systems Administrator to join our team. As a key member of our organization, you will be responsible for the online optimization, management, and day-to-day support of our Learning Management System (LMS).

Key Responsibilities:

  • Serve as the subject matter expert (SME) and advisor on LMS functionality and processes.
  • Oversee and manage the day-to-day operation of the LMS.
  • Identify and resolve technical problems related to the LMS, as well as liaise with external contacts to troubleshoot and solve system issues.
  • Understand the impact that system changes/updates can have on the user experience.
  • Provide system training for our population, as well as those with administrative permissions.
  • Create up-to-date LMS documentation, trainings, how-to guides, and resource materials for learners on how to use the LMS effectively.
  • Understand and consider the user experience in all changes and interactions with the LMS.
  • Continuously iterate and improve the design of the LMS and LMS learning delivery/management experiences, identifying the most efficient ways of working.
  • Partner to create and manage online courses within the system Learning Journeys.
  • Identify, build, manage, and maintain positive working relationships with core stakeholders across the firm to work collaboratively with stakeholders to identify opportunities and support digital delivery and the monitoring of engagement and success.
  • Build, manage, and maintain our internal content library outside of and within the LMS.
  • Manage data as needed for the L&D team, as well as support and upskill stakeholders.
  • Facilitate Focus Groups to ensure UX, design, delivery, etc. are aligned to business/learner needs.
  • Conduct and analyze LMS engagement data and create reports/read-outs to share with stakeholders.
  • Conceptualize, create, launch, and monitor learning promo campaigns to increase the culture of learning and curiosity, as well as drive engagement.

Key Experience Required:

  • Previous experience managing an LMS (e.g. Workday, Cornerstone, Fuse, SAP, Oracle, Moodle).
  • Project Management and Stakeholder Management.
  • Data Analysis.
  • Understanding of learning and learning system standards, best practices, and trends.
  • Marketing/Comms and previous experience of Workday (desirable).

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