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Store Operations Manager

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AllSaints Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Store Operations Manager at our AllSaints store in the Metro Centre, Newcastle.

As a key member of our team, you will be responsible for ensuring the smooth operation of the store, providing exceptional customer service, and leading a team of stylists to achieve sales targets and deliver an outstanding customer experience.

Key Responsibilities
  • Oversee and manage the day-to-day operations of the store, including inventory management, visual merchandising, and store maintenance.
  • Lead and develop a team of stylists, providing coaching, guidance, and support to ensure they have the skills and knowledge to deliver exceptional customer service and achieve sales targets.
  • Work closely with the management team to achieve sales targets, manage budgets, and implement initiatives to drive business growth.
  • Develop and maintain strong relationships with customers, ensuring they receive a personalized and exceptional shopping experience.
  • Stay up-to-date with the latest fashion trends, products, and services, and use this knowledge to inspire and engage customers.
  • Collaborate with the specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
  • Proactively manage people matters, including return to work interviews, performance/attendance management, and reviews.
  • Create and implement floor plans and rotas independently, setting the store up for success for the day.
What We Offer
  • A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
  • Potential to earn more from our team commission scheme.
  • We are a disability committed certified employer.
  • Employee discount for you to spend with family and friends.
  • Up to 2 years service 33 days (25 days + bank holidays).
  • Over 2 years service 36 days (28 days + bank holidays).
  • Access to dental cash plan & free virtual GP appointments through Aviva.
  • UNUM employee assistance helpline.
  • Life assurance cover.
  • Access to discounted gym membership and corporate discounts.
  • Free, confidential, wellbeing and lifestyle support with Retail Trust.
  • Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
  • Health days for you to use either for physical or mental wellness.
  • Dedicated mental health support from our mental health first aiders.
  • Eye care vouchers, season ticket loans and much more.
About AllSaints

We are a fashion brand that is passionate about creating high-quality, stylish clothing for men and women. We believe in the power of fashion to transform lives and make a positive impact on the world.

We are committed to providing equal opportunities to everyone in our employment and recruitment processes, and we welcome applications from diverse candidates.

If you are passionate about fashion, customer service, and teamwork, and you are looking for a challenging and rewarding role, we would love to hear from you.