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Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced Restaurant Manager to lead our team at Heavens Kitchen Steak Ltd. The successful candidate will be responsible for ensuring the smooth operation of our restaurant, delivering exceptional customer service, and driving sales growth.
Main Responsibilities:- Oversee the day-to-day operations of the restaurant, including staff management, inventory control, and customer service.
- Analyse sales data and develop strategies to increase revenue and profitability.
- Develop and implement marketing campaigns to attract new customers and retain existing ones.
- Manage staff performance, provide training and development opportunities, and ensure compliance with company policies and procedures.
- Ensure high standards of quality control, hygiene, and health and safety are maintained at all times.
- Co-ordinate the operation of the restaurant, ensuring that kitchen, bar, and waiting staff are working together effectively.
- Recruit, train, and motivate staff to deliver exceptional customer service.
- Respond to customer queries and complaints in a professional and timely manner.
- Meet and greet customers, organise table reservations, and offer advice on menu and wine choices.
- A proven track record of success in a restaurant management role.
- Excellent leadership and communication skills.
- Ability to motivate and inspire a team to deliver exceptional customer service.
- Impeccable presentation skills and a passion for delivering excellent customer service.
- Strong industry knowledge and the ability to advise guests on food and beverage choices.
Heavens Kitchen Steak Ltd is a premium restaurant located in the heart of Farnham, Surrey. We pride ourselves on delivering exceptional, locally sourced food and quality service in a relaxed and welcoming atmosphere.
