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Marketing and Business Development Coordinator
2 months ago
Bright Dawn Home Care & PCH Services
Salary: £20,000 - £21,500 per year
Working Hours: 9 AM - 3 PM
Position Overview:
We are seeking a highly motivated and organized Marketing and Administration Coordinator to join our dynamic team at Bright Dawn Home Care. As a key member of our team, you will be responsible for driving marketing initiatives for both Bright Dawn Home Care and PCH Services, enhancing our brand visibility, and maintaining effective administrative operations.
Key Responsibilities:
Marketing:
- Develop and execute competitive marketing strategies to promote services through various channels, including local advertising and community events.
- Stay informed about industry trends and competitors to continuously improve marketing efforts and enhance our market position.
- Organize and participate in community events to promote the companies and foster a strong local presence.
- Collaborate with external marketing contacts and the marketing provider to maximize outreach and ensure consistent branding.
- Maintain and update marketing materials (brochures, banners, etc.) to reflect current offerings and company branding.
- Assist in the management and content updates of our company websites, ensuring accurate and up-to-date information.
- Nominate Care Assistants and the company for awards in Health and Social Care, recognizing excellence in our industry.
Administration:
- Answer incoming calls and field inquiries from potential clients and care assistants with professionalism and courtesy.
- Develop and maintain positive client relationships through quality assurance follow-ups and regular communication.
- Keep accurate records for clients and care assistants in the Bright Dawn Home Care system, ensuring data integrity and compliance.
- Organize and file documentation, including taking minutes during office meetings and maintaining a secure and organized filing system.
- Coordinate quarterly staff meetings and complete company newsletters for clients and care assistants, promoting a sense of community and company updates.
- Liaise with team members for Care Assistant of the Month/Year nominations, recognizing outstanding performance and dedication.
- Ensure adherence to GDPR policies and maintain a professional company image, upholding the highest standards of data protection and confidentiality.
Support Functions:
- Order and manage supplies, including stationery, uniforms, and PPE, ensuring a well-stocked and efficient office environment.
- Collaborate with HR providers to maintain Health and Safety requirements, ensuring a safe and healthy work environment.
- Prepare the training room for training sessions and assist the recruitment process by conducting reference checks and onboarding new care assistants.
- Archive old client records and assist in onboarding new clients, ensuring a smooth transition and efficient record-keeping.
Qualifications:
- Strong organizational and communication skills, with the ability to work effectively in a team environment.
- Proficiency in social media marketing and digital platforms, with experience in creating engaging content and campaigns.
- Experience in administration and clerical duties, with a strong attention to detail and ability to maintain accurate records.
- A proactive approach to problem-solving and relationship management, with a customer-focused mindset and ability to build strong relationships with clients and colleagues.
What We Offer:
- A collaborative work environment with opportunities for professional growth and development.
- The chance to make a meaningful impact in the community through our home care and cleaning services, making a difference in the lives of our clients and their families.