Property Services Coordinator
1 week ago
Elogs is a pioneering force in the electronic logging solutions industry, dedicated to simplifying and streamlining the way businesses manage their logs and records. Our mission is to empower organisations with innovative tools that enhance compliance and productivity.
About the RoleWe are seeking a highly skilled Property Services Administrator to join our team. As a Property Services Administrator, you will provide vital customer service & support to over 10,000 properties across the UK through cloud-based software.
This role is incredibly varied and will see you dealing with calls and email requests from both residential and commercial properties across the UK. You will liaise with tenants, landlords, facilities managers and our team of engineers to provide solutions to issues quickly, while providing superb levels of customer service.
To ensure we provide the best service to our customers, our lines are open 24 hours a day, 365 days a year. You will work on a fixed shift pattern, working at least one day per weekend. Shifts are split into Early's and Lates.
Key Responsibilities:- Building strong relationships with customers in the field
- Logging issues and quote requests on the Internal System (providing reassurance & support)
- Keeping customers informed of progress
- Dealing with queries & chasing for updates
- Providing support to colleagues when things get busy
- Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life
- Problem-solving
- Ensuring Service Centre KPI's are met
- Previous experience in a customer service based environment
- Excellent communication skills both written and verbal
- The ability to work in a fast paced, busy environment
- High levels of attention to detail
- The ability to think outside of the box to solve problems
- Calm demeanour when dealing with urgent situations
- Excellent computer skills including Word and excel
- 25 days annual leave plus bank holidays
- Contributory pension scheme
- Voluntary private medical
- Simply health care plan
- Gym and retail discounts
- Cycle to work scheme
- Free onsite parking
- Dress down relaxed atmosphere
- Quarterly charity days
- Religious holiday swap
- Employee assistance programme
- Life learning – online learning materials
- Support with professional membership costs
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Property Services Coordinator
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Property Services Coordinator
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St Ives, Cornwall, United Kingdom Elogs Full timeAbout the RoleWe are seeking a highly skilled Property Services Administrator to join our team at Elogs. As a Property Services Administrator, you will play a vital role in providing exceptional customer service and support to our clients across the UK.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and other...
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