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Customer Support Specialist

2 months ago

Rushden Northamptonshire, United Kingdom Ernest Gordon Recruitment Full time

Job Summary:

We are seeking a highly skilled Customer Support Specialist to join our team at Ernest Gordon Recruitment. As a key member of our support team, you will be responsible for delivering exceptional technical support to our customers, providing solutions to complex electrical issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and other communication channels
  • Troubleshoot and resolve complex electrical issues related to control and switchgear products
  • Collaborate with internal teams to resolve customer issues and improve product quality
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with industry developments and product updates

Requirements:

  • Strong foundation in electrical principles and technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and troubleshooting skills
  • Experience with control and switchgear products

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance