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Debt Recovery Team Lead

2 months ago

Birmingham, Birmingham, United Kingdom Flint Bishop Solicitors Full time
Job Title: Debt Recovery Manager

Flint Bishop Solicitors is seeking an experienced Debt Recovery Manager to join our team in Birmingham.

About the Role

The Debt Recovery Manager will be responsible for managing the day-to-day operations of the debt recovery team, including supervising a team of collections advisors, paralegals, and legal executives. The successful candidate will have prior experience managing and leading a large team in a debt recovery or collections environment.

Key Responsibilities
  • Manage and supervise the day-to-day operations of the debt recovery team, focusing on the pre-litigation side of operations.
  • Work closely with the Head of Debt Services on departmental matters, ensuring a smooth process between pre & post-litigation matters.
  • Run a senior-level caseload of debt recovery matters.
  • Contribute to business development activities for the department, including working on client pitches and tenders.
  • Ensure financial targets are met within the department, both on a personal and team level.
  • Assist with the recruitment process for new members of the team.
  • Ensure that all firm-wide and departmental SLAs and procedures are followed.
  • Assist junior fee-earners with their caseload, offering support and guidance where needed.
  • Run regular file reviews of fee-earners, raise any issues arising, and use this as an ongoing developmental tool.
  • Oversee all management information produced within the team, prepare reports on an ad hoc basis for the Head of Debt Services and the Chief Executive Officer.
  • Liaise directly with larger commercial clients where necessary and be their day-to-day contact.
  • Develop bespoke debt recovery paths for commercial clients.
  • Attend client meetings on a quarterly and 6-monthly basis, provide in-depth client reports both internally and externally.
  • Oversee the financial administration for the department alongside the Debt Recovery Finance Manager.
Requirements
  • Prior experience managing and leading a large team of paralegals or call handlers in a debt recovery or collections environment.
  • Previous supervisory experience in a contact centre environment or legal setting.
  • Confident team management skills, looking to develop and upskill the team.
  • Ability to manage a senior-level caseload of complex matters.
  • Ability to work to financial billing targets and other KPIs.
  • Excellent time management skills and the ability to work to tight deadlines with caseloads.
What We Offer
  • Competitive salary.
  • Bonus potential.
  • Great working environment at our Birmingham offices.
  • Career development opportunities.
  • 25 days holiday plus bank holidays.
  • Options to buy & sell 1 week's holiday.
  • 1 week's holiday carry over.
  • Extra day off for your birthday.
  • Staff card discount scheme for local shops.
  • Social days and evenings on the firm.
  • Monthly food on the firm for all staff.
  • Staff discounts on legal services.