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Administrative Support Specialist

2 months ago

Hastings, East Sussex, United Kingdom Hastings & Rother Healthcare Full time

Position Overview

This is a part-time position requiring 30 hours of work per week.

Compensation will be adjusted on a pro-rata basis for part-time employment.

  • Do you enjoy collaborating within a team environment?
  • Are you committed to delivering outstanding customer service both in person and over the phone?
  • Would you like to contribute to a rapidly expanding organization?
  • Do you thrive in a dynamic and fast-paced workplace?

If these statements resonate with you, we encourage you to consider this opportunity.

Hastings & Rother Healthcare is seeking to hire a part-time Administrative Support Specialist to join our vibrant and evolving team.

As a forward-thinking organization, Hastings & Rother Healthcare is continuously growing. We present an exciting opportunity for candidates to demonstrate their abilities in an administrative capacity within a healthcare setting.

Key Responsibilities

The role of Administrative Support Specialist is diverse and engaging. Candidates should be self-driven and dedicated to providing exceptional customer service. The ideal applicant will be someone who enjoys working in a busy environment and can offer compassion and support to our patients. Strong communication and teamwork skills are essential.

If you believe you fit this description and are seeking a new challenge, we would be delighted to hear from you.

About Hastings & Rother Healthcare

Hastings & Rother Healthcare is a newly established entity comprising multiple healthcare practices. We are an organization that is rapidly growing and currently serves a significant patient population.

We offer part-time hours in a supportive work environment, along with opportunities for professional development and the chance to participate in the NHS Pension scheme.

Job Responsibilities

Hastings & Rother Healthcare

Role Purpose:

To assist and guide patients in accessing the appropriate services or healthcare professionals in a courteous, efficient, and effective manner. To provide general support to the practice team and project a positive and welcoming image to patients and visitors, whether in person or via telephone.

Candidate Profile

Essential Experience:

  • Minimum of GCSE Level C in English or equivalent.
  • Experience in customer-facing roles.
  • Familiarity with general office procedures.
  • Proficiency in IT, including word processing, spreadsheets, and data entry.
  • Strong interpersonal skills and a willingness to work collaboratively as part of a team.
  • Ability to respond to requests for assistance while maintaining confidentiality.
  • Good organizational skills.
  • Ability to maintain composure when dealing with challenging individuals, both in person and on the phone.
  • Effective verbal and written communication skills.
  • Flexibility to adapt to the demands of the role.
  • Ability to work effectively as part of a team.
  • Commitment to confidentiality at all times.
  • Understanding and commitment to equal opportunity and diversity principles.
  • Ability to manage and prioritize multiple tasks.
  • Attention to detail when handling patient records.
  • Methodical approach to work and ability to meet deadlines.
  • Ability to work under pressure and implement strategies to prioritize workload.
  • Proactive attitude and ability to use initiative to complete tasks and projects.

Desirable Experience:

  • Experience in a healthcare setting.
  • Familiarity with EMIS Web software.

Qualifications:

Essential:

  • Minimum of GCSE Level C in English or equivalent.