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Care Coordinator

2 months ago

Southport, Sefton, United Kingdom Helping Hands Full time
About the Role

We are seeking a highly skilled and dedicated Care Coordinator to join our team at Helping Hands. As a Care Coordinator, you will play a vital role in supporting our customers and carers within the local community.

Key Responsibilities
  • Customer Support: Provide care and support to our customers, ensuring they receive the highest standards of care and support.
  • Staff Allocation: Effectively allocate staff to ensure customers receive the best possible care and support.
  • Observations and Supervisions: Complete direct observations and supervisions for care teams within the correct timescales.
  • Recruitment and Retention: Support the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
  • Care Plan Development: Reassess customers to ensure care plans are reflective of their needs and condition.
  • Business Development: Actively seek new business opportunities and support the commercial growth of the branch.
  • Customer Service: Ensure the highest levels of customer service are always provided.
About You

To be successful in this role, you will need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you will need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You will also need to have a full UK driving licence and access to your own vehicle.

What's in it for You?
  • Career Progression: We offer excellent career progression opportunities for our team members.
  • Annual Leave: You will receive 23 days annual leave, rising to 25 after 2 years of service.
  • Employee Benefits: You will have access to a wide range of benefits, including a Blue Light Card offering discounts from businesses and services, access to our employee assistance programme, and support to complete nationally recognised qualifications.
  • Refer a Friend Scheme: We offer a refer a friend scheme for our team members.
  • Annual Salary Review: You will receive an annual salary review.