Store Director

About Us:

Moss is a leading menswear brand with a rich history of over 170 years. Our vision is to be admired for our craft, experience, and sustainability. We strive to be desired by our customers and loved by our people.

We're not just a menswear brand, we're 'Styling individuals for moments that matter.' Our services include hire, custom-made, retail, alterations, ship from store, and more. We're committed to providing an exceptional customer experience and fostering a positive and upbeat store environment.

Purpose of the Role:

You will lead all aspects of store performance, guiding and motivating colleagues to deliver a consistent customer journey. As an ambassador for the Brand, you will possess an impressive record of business development and excellent people skills. You will drive operational efficiency and commercially drive the business forward.

Key Responsibilities:

• Accountable for the store performance, you will showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do.
• You will exhibit excellent floor presence, leading by example and overseeing a high level of service & operational delivery within a positive and upbeat store environment.
• You will drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
• Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
• You will have strong product knowledge for all our services and use this to tailor the customer experience, delivering operational best practice.
• You will utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
• You will continually maintain and participate in an environment of management review, discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
• You will follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
• You will be a key player within the Area and actively support the Area Manager.
• You will oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
• You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
• You will deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.

What You'll Need to Succeed:

Technical:

• Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
• Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
• Experienced in creating diverse and brand-aligned visual displays.
• Understanding of retail business growth strategies.

About You:

• You will reflect the aesthetic of Moss through personal style and presentation.
• You will be committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
• You will possess high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
• You will consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym: Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development: Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrating important personal milestones of colleagues.