Logistics Operations Coordinator

4 weeks ago

London, Greater London, United Kingdom International SOS Full time

Company Overview

International SOS stands as the premier provider of medical and security services globally, boasting a workforce of over 12,000 professionals across 1,000 locations in 90 countries. With a legacy spanning 35 years, we have established ourselves as the frontrunner in global telehealth services and digital health solutions, catering to a diverse clientele that includes Fortune 500 companies, NGOs, and government entities worldwide.

Role Overview

Are you an empathetic and insightful communicator? Do you seek a role that allows you to apply your analytical skills? We are currently seeking an Operations Specialist to enhance our team of Medical, Security, and Logistics professionals.

Key Responsibilities

The Operations Specialist will be responsible for:

  • Providing exceptional service by addressing inquiries with a focus on exceeding client expectations.
  • Effectively managing cases through appointment scheduling, treatment authorization, and claims processing with professionalism.
  • Evaluating circumstances, coordinating medical care, and facilitating logistics on a global scale.
  • Collaborating with a dedicated team of healthcare providers, security personnel, and operational experts in a dynamic environment.

Candidate Profile

To excel as an Operations Specialist, candidates should possess:

  • Outstanding verbal and written communication skills.
  • Strong critical thinking and organizational abilities to navigate various scenarios.
  • A naturally empathetic disposition with a commitment to assisting others.
  • A proactive approach to safeguarding data and maintaining process integrity.
  • Proficiency in Microsoft Office applications.
  • Experience in customer service roles, particularly within contact centers, is advantageous.
  • A background in healthcare, international relations, or security, preferably at A' Level or Degree level.

Benefits

As an Operations Specialist, you will enjoy:

  • A competitive starting salary with opportunities for overtime and performance-based salary increases.
  • A structured career development pathway with potential for advancement.
  • A balanced work schedule of 3 days on and 4 days off.
  • Generous annual leave, increasing with tenure, along with UK Bank Holidays and options for additional leave.
  • A dedicated day off for your birthday.
  • Comprehensive benefits including private healthcare, dental coverage, pension plans, life insurance, and a paid volunteering day.
  • Access to subsidized cafeteria services and complimentary refreshments.
  • Discount programs for various services and products.
  • Support through our Employee Assistance and Support Programs.
  • Engagement in workplace events and activities.

At International SOS, we pride ourselves on fostering a supportive and inclusive work environment, emphasizing flexibility, diversity, and professional growth.

We have been recognized as a Top Employer in the UK by the Top Employers Institute for 2024.

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