Financial Services Officer

2 months ago

Barnsley, United Kingdom Social Personnel Full time
Job Description

**Job Title:** Financial Services Officer

**Job Summary:** We are seeking a highly organized and detail-oriented Financial Services Officer to join our team at Social Personnel. As a key member of our operational/corporate finance division, you will provide support across a range of functions, including payroll, pensions, transactional finance, and customer service.

Key Responsibilities:

  • Assist in providing financial services support across a wide range of functions, including pay, payments, and reconciliation, covering payroll, employee administration, pensions, traded services, payment processing, financial assessments, compliance management, VAT returns, BACS processing, bank reconciliation, income collections, debt recovery, housing benefits, council tax, and business rates.
  • Navigation of and inputting into the Council's financial management systems to undertake financial administration, including payments, transitional processing, and reconciliations, processing reliefs, discounts, and appeals, and maintaining the integrity of master data.
  • Proactively challenge the legitimacy of data and undertake systematic checks to ensure that data loads and interfaces from source systems are effective and robust.
  • Assist in the investigation and resolution of queries and complaints, ensuring a customer-focused service, keeping them informed of progress and actions.
  • Input, check, and maintain accurate records using corporate electronic systems and spreadsheets, ensuring information is stored appropriately and confidentially.
  • Administer financial services documentation and correspondence and assist in the delivery of performance linked to corporate objectives and development of actions to deal with exceptions.
  • Undertake telephone duties, in accordance with the Council's wider Customer Experience Strategy principles and standards of professional conduct, providing information and guidance in respect of other service areas of the council.
  • Contribute to business process re-engineering improvements across all functional areas to drive forward efficiencies by continuously reviewing working practices, making suggestions for improvements to enable continued development and improved performance.
  • Undertake duties while dealing with interruptions, queries, and conflicting demands arising from customer and service queries and requests, ensuring strict deadlines are met.
  • Liaise with internal and external stakeholders, including managers, employees, and members of the public, ensuring information and communication links are maintained.

Requirements:

  • Excellent communication and customer service skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Strong organizational and time management skills.
  • Proficiency in using financial management systems and spreadsheets.
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The opportunity to work with a dynamic and forward-thinking organization.

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