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Student Accommodation Support Specialist
3 months ago
Join DiSRUPT as a Student Accommodation Support Specialist
At DiSRUPT, we are more than just a business; we are a community dedicated to enhancing student experiences through exceptional property management.
As a Student Accommodation Support Specialist, you will be pivotal in delivering outstanding service to our student residents.
Your role will encompass a variety of administrative responsibilities within our student housing facilities, ensuring seamless communication across multiple channels.
Regular interaction with students will be a key aspect of your position, significantly contributing to their satisfaction and overall well-being.
Key Responsibilities:
CUSTOMER SERVICE:
- Address inquiries through various communication methods, including email, phone, and in-person interactions.
- Keep students informed through our diverse communication platforms, ensuring they receive timely and relevant updates.
- Guide students to local and university-led support services.
ADMINISTRATIVE DUTIES:
- Perform general administrative tasks such as managing phone calls, responding to emails, and maintaining documentation.
- Contribute to achieving property performance indicators, including financial metrics and customer satisfaction assessments.
- Maintain high standards of property presentation, ensuring common areas and student accommodations are well-kept.
- Assist in organizing events and outreach initiatives for students.
- Support the planning and execution of marketing activities.
- Help create engaging content for internal and external communication channels.
- Conduct regular property inspections to identify maintenance needs.
- Efficiently manage maintenance requests in accordance with service level agreements.
- Coordinate with contractors and maintenance teams to address any concerns.
- Assist in ensuring compliance with local regulations and health standards.
To excel in this role, you should possess strong teamwork and customer service skills, along with resilience and adaptability. A background in the Purpose Built Student Accommodation sector and proficiency in MS Office and CRM software will be advantageous.
