Commercial Vehicle Coordinator
3 weeks ago
We are seeking an experienced Fleet Controller to join our Commercial division at Zenith, the UK's leading independent leasing, fleet management, and vehicle outsourcing business.
As a key point of contact for customers, you will be responsible for advising stakeholders on vehicle repairs, managing day-to-day cost-effective decisions, and providing excellent customer service.
Key Responsibilities- Advise key stakeholders on vehicle repairs and manage day-to-day cost-effective decisions
- Provide excellent customer service and build relationships with internal and external customers
- Work within a fleet desk team and liaise effectively with all other departments across the Division
- Help identify mechanical problems by questioning customers
- Prioritize work effectively and ensure all systems and updates are recorded accurately
- Monitor and organize all contracts
- Liaise with Contract Relationship Manager & Customer Service Manager regarding any issues that may arise
- Deal with day-to-day queries & escalations from customers
- Ensure records are kept on file for all repairs and service / inspections
- Strong knowledge of LCV & HGV compliance
- Proven experience of working in a similar role
- Ability to work in a fast-paced and demanding working environment
- Excellent telephone-based customer service skills
- Excellent verbal & written communication skills
- Organized and reliable
- Salary £14,500 (pro rata)
- Company Bonus on top of salary
- Agile working / Hybrid working after successful probation period
- 24 days holiday, which increases with length of employment
- Your birthday off
- A great pension contribution by Zenith (6.25%)
- Private Medical Insurance as standard
- Life Cover
- Access to our own Zenith GP – on site and virtual for self and immediate family
- Massages on site
- Zenith AA breakdown cover
- Excellent referral scheme if you recommend a friend to us
- Sports and Social club - Company/Team activities
- Free parking
- Onsite bistro
- Equality, Diversity & Inclusion networks
- Perks at Work – save money on everyday essentials with access to shopping discounts
- Buy / Sell Holidays
- Critical Illness cover
- Dental Cover
- Cash Plan
- Cycle to Work Scheme
- Tech scheme
- Season ticket loans
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