Commercial Vehicle Coordinator

3 weeks ago


Leeds, Leeds, United Kingdom Zenith Full time
About the Role

We are seeking an experienced Fleet Controller to join our Commercial division at Zenith, the UK's leading independent leasing, fleet management, and vehicle outsourcing business.

As a key point of contact for customers, you will be responsible for advising stakeholders on vehicle repairs, managing day-to-day cost-effective decisions, and providing excellent customer service.

Key Responsibilities
  • Advise key stakeholders on vehicle repairs and manage day-to-day cost-effective decisions
  • Provide excellent customer service and build relationships with internal and external customers
  • Work within a fleet desk team and liaise effectively with all other departments across the Division
  • Help identify mechanical problems by questioning customers
  • Prioritize work effectively and ensure all systems and updates are recorded accurately
  • Monitor and organize all contracts
  • Liaise with Contract Relationship Manager & Customer Service Manager regarding any issues that may arise
  • Deal with day-to-day queries & escalations from customers
  • Ensure records are kept on file for all repairs and service / inspections
Requirements
  • Strong knowledge of LCV & HGV compliance
  • Proven experience of working in a similar role
  • Ability to work in a fast-paced and demanding working environment
  • Excellent telephone-based customer service skills
  • Excellent verbal & written communication skills
  • Organized and reliable
What We Offer
  • Salary £14,500 (pro rata)
  • Company Bonus on top of salary
  • Agile working / Hybrid working after successful probation period
  • 24 days holiday, which increases with length of employment
  • Your birthday off
  • A great pension contribution by Zenith (6.25%)
  • Private Medical Insurance as standard
  • Life Cover
  • Access to our own Zenith GP – on site and virtual for self and immediate family
  • Massages on site
  • Zenith AA breakdown cover
  • Excellent referral scheme if you recommend a friend to us
  • Sports and Social club - Company/Team activities
  • Free parking
  • Onsite bistro
  • Equality, Diversity & Inclusion networks
  • Perks at Work – save money on everyday essentials with access to shopping discounts
  • Buy / Sell Holidays
  • Critical Illness cover
  • Dental Cover
  • Cash Plan
  • Cycle to Work Scheme
  • Tech scheme
  • Season ticket loans


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