Business Services Coordinator

2 weeks ago


Swindon, Swindon, United Kingdom National Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Business Services Coordinator to join our team at the National Trust. As a key member of our Business Services team, you will provide administrative support, share best practices, and contribute to the success of our organization.

Key Responsibilities
  • Support the management of the Trust's knowledge and information, providing Archives and Records services across the organization.
  • Liaise with customers for paper records, completing box orders, supporting cataloguing and retrieval of records requests.
  • Look after and process physical records or library material held at Heelis using cataloguing systems.
  • Offer support for electronic filing using SharePoint.
  • Monitor inboxes, growing your skills to answer queries and triage more complex requests.
  • Support the management of the work of our volunteers and assist with the opening and running of the library, issue and return of books and other library materials.
Requirements
  • Relevant administrative experience.
  • Written and verbal communication skills, communicating with a variety of stakeholders.
  • A love for being part of a high-performing team.
  • Strong customer service skills.
  • The ability to multi-task and prioritize your workload.
  • Organisation skills with strong attention to detail.
  • IT Skills – using Office 365 packages such as Word, Excel, SharePoint, and Outlook each day.
  • An interest in the work of a Records & Archive team.
About Us

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's essential that our people reflect and represent the diversity of the communities and audiences we serve.

What We Offer
  • Substantial pension scheme of up to 10% basic salary.
  • Free entry to National Trust places for you, a guest, and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible.
  • Employee assistance programme.
  • Free parking at most Trust places.


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