Commercial Account Manager
4 days ago
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're seeking a talented Commercial Account Manager to join our team at Sky, where you'll play a key role in shaping our wholesale roaming strategy and delivering outstanding results.
Key Responsibilities:- Develop and maintain strong relationships with our operational/technology teams and 3rd party providers to ensure seamless service delivery to our wholesale roaming B2B customers.
- Manage the incident, request, and change processes for our wholesale roaming B2B customers, ensuring high performance, accurate reporting, and implementing service improvement activities as needed.
- Oversee the escalation process for tickets raised by wholesale roaming B2B customers, coordinating resolving parties, effective communication with stakeholders, and conducting post-incident reviews.
- Handle problem management for issues raised by wholesale roaming B2B customers, analyzing root causes, and preventing future incidents.
- Introduce and establish quality assurance and performance management frameworks across teams, ensuring proper tracking and metrics.
- Lead internal and B2B wholesale roaming customer service review meetings covering performance, service improvements, quality, and processes.
- Support the Roaming Manager and Commercial Account Manager in optimizing costs and maximizing revenue potential for Sky Mobiles group.
- Devise and negotiate complex deal structures across various products and services to meet pricing targets for wholesale roaming B2B customers.
- Manage operational tasks requiring cross-departmental collaboration, such as billing queries/disputes, price list administration, and notification support.
- Collaborate with Legal teams to draft, clarify, and execute partner agreements, ensuring compliance with commercial/legal conditions.
- Ensure Sky Mobile remains compliant with relevant wholesale regulations, working with Regulatory, Compliance, and Risk teams to provide recommendations.
- Excellent facilitation skills to resolve tensions, improve collaboration, and engage towards shared goals at all levels.
- Brilliant communication and listening skills to translate messages, simplify, and summarize issues clearly and succinctly.
- Ability to drive governance, deconstruct current processes, and create improved or new standard operating procedures.
- Strong stakeholder engagement, relationship-building, and influencing skills.
- A deep knowledge of a mobile network operator or MVNO, preferably within a roaming wholesale department.
- Degree in Business or a related field.
- Proven track record of delivering roaming relationships globally.
- Extensive experience participating in International Telecom Events such as WAS.
- Good understanding of the roaming market, including GSMA documentation, roaming regulations, and operational processes.
- Commercially savvy with proven cost-saving examples in a similar role.
- Knowledge of wholesale international roaming and associated services, with experience in negotiating commercial terms.
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
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Commercial Account Manager
5 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're looking for a talented Commercial Account Manager to join our team at Sky!About the RoleWe're seeking a highly skilled and experienced...
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Commercial Account Manager
4 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're looking for a talented Commercial Account Manager to join our team at Sky!About the RoleAs a Commercial Account Manager, you will be...
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Commercial Account Manager
5 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're looking for a talented Commercial Account Manager to join our team at Sky!About the RoleWe're seeking a highly skilled and experienced...
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Commercial Account Manager
4 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're looking for a talented Commercial Account Manager to join our team at Sky!About the RoleAs a Commercial Account Manager, you will be...
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Commercial Account Manager
4 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're looking for a talented Commercial Account Manager to join our team at Sky!About the RoleAs a Commercial Account Manager, you will be...
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Commercial Account Manager
4 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're looking for a talented Commercial Account Manager to join our team at Sky!About the RoleAs a Commercial Account Manager, you will be...
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Commercial Account Manager
4 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeUnlock Your Potential as a Commercial Account Manager at SkyAre you a seasoned professional with a passion for delivering exceptional results in a fast-paced environment? Do you have a knack for building strong relationships and driving business growth? If so, we want to hear from you!About the RoleWe're seeking a highly skilled Commercial Account Manager to...
-
Commercial Account Manager
4 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeUnlock Your Potential as a Commercial Account Manager at SkyAre you a seasoned professional with a passion for delivering exceptional results in a fast-paced environment? Do you have a knack for building strong relationships and driving business growth? If so, we want to hear from you!About the RoleWe're seeking a highly skilled Commercial Account Manager to...
-
Commercial Account Manager
4 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeUnlock Your Potential as a Commercial Account Manager at SkyAre you a seasoned professional with a passion for delivering exceptional results in a fast-paced environment? Do you have a knack for building strong relationships and driving business growth? If so, we want to hear from you!About the RoleWe're seeking a highly skilled Commercial Account Manager to...
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Commercial Account Manager
4 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeUnlock Your Potential as a Commercial Account Manager at SkyAre you a seasoned professional with a passion for delivering exceptional results in a fast-paced environment? Do you have a knack for building strong relationships and driving business growth? If so, we want to hear from you!About the RoleWe're seeking a highly skilled Commercial Account Manager to...
-
Commercial Account Manager
4 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're looking for a talented Commercial Account Manager to join our team at Sky, where you'll play a key role in shaping our wholesale roaming...
-
Commercial Account Manager
5 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're seeking a talented Commercial Account Manager to join our team at Sky, where you'll play a key role in shaping our wholesale roaming...
-
Commercial Account Manager
5 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're seeking a talented Commercial Account Manager to join our team at Sky, where you'll play a critical role in shaping our wholesale roaming...
-
Commercial Account Manager
4 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're looking for a talented Commercial Account Manager to join our team at Sky, where you'll play a key role in shaping our wholesale roaming...
-
Commercial Account Manager
5 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're seeking a talented Commercial Account Manager to join our team at Sky, where you'll play a key role in shaping our wholesale roaming...
-
Commercial Account Manager
5 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're seeking a talented Commercial Account Manager to join our team at Sky, where you'll play a critical role in shaping our wholesale roaming...
-
Commercial Account Manager
5 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeUnlock Your Potential as a Commercial Account Manager at SkyAre you a seasoned professional with a passion for delivering exceptional results in a fast-paced environment? Do you have a knack for building strong relationships and driving business growth? If so, we want to hear from you!About the RoleWe're seeking a highly skilled Commercial Account Manager to...
-
Commercial Account Manager
5 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeUnlock Your Potential as a Commercial Account Manager at SkyAre you a seasoned professional with a passion for delivering exceptional results in a fast-paced environment? Do you have a knack for building strong relationships and driving business growth? If so, we want to hear from you!About the RoleWe're seeking a highly skilled Commercial Account Manager to...
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Commercial Account Manager
5 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're seeking a talented Commercial Account Manager to join our team at Sky, where you'll play a key role in shaping our wholesale roaming...
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Commercial Account Manager
5 days ago
Belsize Park, Greater London, United Kingdom Sky Full timeJob Title: Commercial Account ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're seeking a talented Commercial Account Manager to join our team at Sky, where you'll play a key role in shaping our wholesale roaming...
