Relief Night Manager Position
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Relief Night Manager to join our team at Firmdale Hotels. As a key member of our operations team, you will be responsible for overseeing the overnight operation across our 8 London properties.
Main Responsibilities:
- Ensure the security and safety of our guests and staff during the night
- Monitor and maintain exceptional service standards across all departments
- Conduct regular health and safety checks to ensure compliance with regulations
- Deliver and maintain high levels of customer satisfaction through exceptional service
- Establish and maintain strong relationships with guests and staff
- Manage and respond to any incidents or accidents involving guests or staff members
- Provide operational support to all departments as needed
- Run night audits and produce reports for senior management
Requirements:
- Previous experience as a Night Manager in a 5-star hotel environment
- Excellent communication and leadership skills
- Strong attention to detail and ability to deliver exceptional standards
- Resilience and drive to get things right first time
- Previous knowledge of Micros and Opera systems is desirable
What We Offer:
- Competitive salary and benefits package
- Opportunities for career development and growth
- Discounts and perks platform
- Access to Wagestream financial wellbeing app
- Season ticket loan and cycle to work scheme
- Uniform and meals provided
- Uniform dry cleaning and discounted personal dry cleaning
- Regular social events and team activities
- Ongoing training and professional development
- Annual long service rewards
About Firmdale Hotels:
Firmdale Hotels is a leading international hospitality group with 11 luxury hotels and 8 bars and restaurants in London and New York. We are committed to delivering exceptional service and creating memorable experiences for our guests.
Why Join Us:
At Firmdale Hotels, we value our team members and offer a range of benefits and opportunities for growth and development. If you are a motivated and experienced Relief Night Manager looking for a new challenge, we would love to hear from you.
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